Reservation Agent - Arabic Speaker

Hyatt Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Reservations Agent to manage guest bookings, provide exceptional service, and enhance guest satisfaction. The ideal candidate is fluent in Arabic and English, has experience in reservations, and possesses strong communication and organizational skills. This role requires a proactive approach to upselling and guest interactions.

Qualifications

• Fluent in Arabic and English, both spoken and written. Additional languages are a plus.
• Minimum 1-2 years of experience in reservations.
• Proficient in PMS/reservation systems such as Opera, Fidelio, or similar software.
• Strong communication, organizational, and customer service skills.
• Ability to work under pressure, handle multiple tasks, and maintain attention to detail.

Responsibilities

• Handle incoming calls and emails related to room reservations.
• Manage guest bookings ensuring accuracy in the reservation system.
• Provide information on room rates, availability, and hotel facilities.
• Upsell rooms and promote hotel services to maximize revenue.
• Deliver exceptional customer service to ensure guest satisfaction.

Skills

Fluent in Arabic and English

Strong communication skills

Organizational skills

Customer service skills

Ability to work under pressure

Tools

Opera

Fidelio

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

• Handle incoming calls and emails related to room reservations in a courteous and professional manner.
• Manage guest bookings using the hotel’s reservation system, ensuring accuracy and completeness.
• Provide information on room rates, availability, packages, and hotel facilities to potential guests.
• Process modifications and cancellations of reservations, ensuring all updates are reflected correctly.
• Upsell rooms and promote hotel services to maximize revenue.
• Maintain up-to-date knowledge of hotel promotions, events, and policies.
• Collaborate with Front Office, Sales, and Revenue teams for seamless guest experience.
• Maintain guest confidentiality and data privacy in all communications and systems.
• Prepare daily and weekly reservation reports for management review.
• Deliver exceptional customer service to ensure guest satisfaction and loyalty.

Qualifications

• Fluent in Arabic and English, both spoken and written; additional languages are a plus.
• Minimum1-2 years of experience in reservations.
• Proficient inPMS/reservation systems such as Opera, Fidelio, or similar software.
• Strong communication, organizational, and customer service skills.
• Ability to work under pressure, handle multiple tasks, and maintain attention to detail.