Receptionist (Abu Dhabi)

Excellerate; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading real estate services firm in the United Arab Emirates is seeking a Receptionist to manage the client Reception desk. The role involves providing superior customer service, handling calls professionally, and managing administrative tasks. Ideal candidates will have front desk experience, effective communication skills, and computer proficiency. This position offers a dynamic working environment with multiple responsibilities.

Qualifications

• Experience in front desk / administration / related service environment.
• Must possess effective English oral and written communication skills.
• Demonstrate experience in dealing with customer service.

Responsibilities

• Ensure calls are dealt with professionally and courteously.
• Provide superior customer service in all areas.
• Manage the booking system for conference rooms.

Skills

Front desk experience

Effective English communication

Customer service skills

Computer skills (Outlook, Word, PowerPoint, Excel)

Problem-solving ability

Ability to work under pressure

Influencing skills

Team player

Time management skills

Job description

CBRE Excellerate is a leading real estate services firm that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. To manage the client Reception desk in a very professional and efficient manner, delivering utmost customer service and perfectly in line with Service Level Agreements.

KEY RESPONSIBILITIES

RECEPTION

• Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipatetheir needs where possible.
• Provide Superior Customer Service in all areas & aspects.
• Coordinate to serve coffee/tea and water in Meeting Rooms, as well as assist to dial-in videoconference calls, if required only.
• Make sure the visitors are directed to respective departments, after proper review of their informationand requirements (maintaining integrity).
• Be very polite, helpful and cooperative with client staff, visitors and contractors.
• Act as a Helpdesk for staff complaints and inform Facilities Manager (FM) without fail.
• Assist staff in preparing new access, landlord access & parking cards and other as desired from timeto time.
• Handle guest Valet Parking Validations.
• Maintain security and safety standards as required, ensuring that visitors are recorded in logbook,escorted and contractors do not have access to areas without the appropriate authorization orsupervision maintained.
• Administer the booking system for conference rooms and workrooms. Ensure Meeting room is readyfor business conduct.
• Ensure invoices received are send for approvals with cover sheets.
• Manage couriers and mails in an efficient manner and without delays.
• Totally abide by all company policies and local regulations and laws, wherever applicable.
• Supervise the Office Assistants/Cleaners at respective floors in the client office.

FACILITIES / ADMINISTRATION

• Secretarial and admin support as assigned by Facilities Supervisor & EA.
• Report all accidents, occupational illnesses and emergencies.
• Raising purchase orders in line with company requirements.

SKILLS REQUIRED

• Experience in front desk / administration / related service environment.
• Must possess effective English oral and written communication skills (incl. confident telephonemanner).
• Demonstrate experience in dealing with customer service and exhibit key skills within thisarea.
• Excellent computer skills, proficient in Outlook, Word and PowerPoint and Excel
• Sound problem solving ability.
• Ability to work under pressure.
• Excellent influencing skills.
• Team player and multi-tasking individual with strong time management skills.
• Ability to communicate with staff at all levels.