Pharmacy Manager

GluCare; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare clinic in Dubai is seeking a Pharmacy Manager to oversee pharmaceutical services. The role involves managing clinical pharmacists, coordinating with healthcare professionals, and ensuring compliance with healthcare regulations. Candidates should have a BS in Pharmaceutical science, preferably with a DHA license and experience in a hospital pharmacy. The position requires excellent communication and management skills.

Qualifications

• Able to work with minimal supervision in a fast-paced environment.
• Experience in hospital pharmacy or equivalent area of practice.
• Ability to remain calm under pressure.

Responsibilities

• Manage pharmacy processes and clinical pharmacists.
• Coordinate with healthcare professionals for patient care.
• Monitor drug expenditure and provide financial analysis.

Skills

Effective communication

Analytical and problem-solving skills

Customer service skills

Ability to manage multiple tasks

Education

BS in Pharmaceutical science

MPharm (Masters degree)

DHA license

Job description

About GluCare

GluCare is a leading healthcare clinic that specializes in comprehensive diabetes care. Our mission is to improve the lives of people living with diabetes through innovative technology and compassionate care. We leverage the latest advancements in wearables, IoT devices, machine learning and artificial intelligence to empower our clinicians and provide personalized and data-driven coaching to our patients.

Job Summary

A Pharmacy Manager manages the provision of high quality safe comprehensive (clinical, supply, financial and operational) pharmaceutical services in the Pharmacy and Clinic. The manager is expected to act as a role model in line with corporate objectives which includes an in-clinic pharmacy and digital platform working together.

The manager will manage pharmacy processes and clinical pharmacists who work closely with healthcare professionals to decide upon the best medications to treat patient symptoms. It is a job that requires extensive medical and pharmaceutical knowledge specifically for Diabetes.

Duties and Responsibilities

In addition to the normal duties of a Pharmacist as listed at the bottom of this document the manager will have the following additional responsibilities:

• Ensure the pharmacy rota is completed monthly with adequate staffing and vacation coverage (with the approval of the Medical Director and HR representative.)
• Ensure the pharmacy staff have clocked in and out each shift and are accurate monthly
• Pharmacy processes and documentation are complete accurate and timely including but not limited to:
• Inventory lists
• High alert medication lists and processes
• Sales recording
• Purchasing/procurement
• Petty cash
• Quality metrics
• Committee participation and attendance
• Policy revisions and updates
• Device Management
• Diamond Management
• Insurance Management
• Ensure new Pharmacy staff are trained and competent to fulfill the responsibilities of pharmacy staff as outlined in the JD.
• Provide input into the evaluation process of pharmacy staff
• Be prepared to cover pharmacy operations during emergencies and unplanned absences of pharmacy staff.

• Communication- Coordinate with nurses physicians nutritionists and therapists to create a customized care plan for participants for overall health and well being in person and on a digital platform.
• Confidentiality- Ensure patient information is kept confidential and disclosed only to authorized persons in accordance with Center policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Create Clinical Criteria- Contribute to the clinical criteria for both new and existing pharmaceuticals. This duty involves research on drugs and contributing to guidelines and policies for the management and use of drugs. Contributes to resolving Medication Safety for the Pharmacy and Clinic and assists with root cause analysis of medication errors as appropriate in conjunction with Clinical Risk.
• Analyze patient medical histories- Make decisions on which drugs to prescribe based on the patient’s medical profile and history; minimize risk through supervision of clinicians, nurses and patients regarding medicine use.
• Evaluate Laboratory Data- Monitor lab results to assess medication effects and detect inter-drug reactions.
• Report drug adverse events- Record and report adverse drug events and suspected drug abuse as applicable.
• Prescribe medications- Use research and analysis to inform medication selection after patient interviews.
• Financial and resource management- Monitor drug expenditure and provide analysis to Clinic management; forecast cost impact of new drugs and manage introduction into practice.
• Equality and diversity- Support the rights of patients, carers and colleagues and foster a welcoming, non-judgmental environment.

• Personal/ Professional development- Maintain CPD/CME requirements and participate in annual performance reviews and training as required by the Clinic.
• Design and develop policies and protocols for the pharmacy representing a progressive, high-quality, patient-centric pharmacy capable of remote patient monitoring.
• Manage the procurement process of obtaining the required drug list and inventory management.

Understands, follows and supports all hospital infection control programs

Requirements

Education and Experience:

• Able to work with minimal supervision in a fast-paced environment
• BS in Pharmaceutical science; MPharm (Masters degree) is an advantage; Holds a DHA license
• Experience in hospital pharmacy or equivalent area of practice; Experience in Clinical pharmacy or Medication safety or related area
• Ability to remain calm under pressure and apply sound judgment while working with high-volume/high-expectation participants
• Effective communicator able to work in a close-knit team and cooperate with all medical and paramedical staff
• Excellent interpersonal and customer service skills; able to maintain helpful, caring and courteous relationships with participants
• Ability to manage and oversee multiple tasks simultaneously; ability to prioritize tasks based on urgency
• Excellent analytical and problem-solving skills; ability to develop solutions and implement changes

IT Roles Responsibilities and authorities:

• Data User; General Employee Security Access
• Adhere to policies, guidelines and procedures pertaining to protection of information assets
• Follow all specific policies and procedures for access privileges for EMR and other Patient Information duties
• Report actual or suspected security and/or policy violations or breaches to IT
• Data Owner
• Ensure compliance with all legal and regulatory requirements and organizational policies
• Assign appropriate information classification to all information assets
• Determine appropriate criteria for obtaining access to sensitive information assets
• Determine rules for authorization for access to information
• Approve standards and procedures for information security
• Understand how information assets are acquired, stored, used, processed and transmitted
• Employ safeguards to protect the confidentiality, integrity and availability of information assets
• Document procedures to ensure consistent storage, processing and transmission of information assets
• Provision access and de-access of information as determined by data owner
• Understand and report security risks and their impact on information assets
• Review documentation of security risks by data owners

Required Experience

Manager