Onboarding Specialist SaaS

DiliTrust; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join a forward-thinking company at the forefront of the Legal Tech revolution. As a Project Manager, you will play a crucial role in overseeing the planning and delivery of projects, collaborating with cross-functional teams to ensure successful outcomes. This dynamic position offers the chance to work in a stimulating environment, where innovation and career growth are prioritized. With a multicultural team and a commitment to excellence, you will help shape the future of legal tech while enjoying a positive work culture that values trust and inclusion. If you are ready to make a global impact, this opportunity is perfect for you.

Benefits

Work-life balance

International environment

Diverse team

Career growth opportunities

Qualifications

• 3-5 years of experience managing SaaS projects from initiation to completion.
• Strong understanding of project management methodologies and tools.

Responsibilities

• Oversee planning and delivery of projects, ensuring quality standards.
• Monitor project progress and prepare status reports for stakeholders.

Skills

Project Management

Communication Skills

Leadership

Interpersonal Skills

SaaS Project Management

Risk Management

Process Improvement

Education

Project Management Certifications (PMP)

Tools

Project Management Tools

Job description

Ready to be part of the Legal Tech revolution

As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.

Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2300 customers in 50 countries, with 80 of them being CAC 40 companies.

Our Ambition: To be the first French legal tech to achieve Unicorn status with a valuation surpassing 1 billion.

Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the Happy at Work and Tech at Work label since 2019.

What will you find at DiliTrust:

• Innovation: Be at the forefront of legal tech advancements.
• Global Impact: Collaborate with diverse teams in an international and multicultural context.
• Career growth: Grow and develop within the future unicorn of legal tech.
• Stimulating workplace: Experience the positive Happy at Work environment.

About the Role:

The Project Manager will be responsible for overseeing the successful planning and delivery of projects. He will collaborate closely with cross-functional teams including developers and stakeholders to ensure projects are completed on time and meet the highest quality standards.

Responsibilities:

• Consult and prescribe optimal structure and use cases per each customer.
• Provide advice and training to new and existing customers.
• Collaborate in the creation of documentation to help scale onboarding efforts.
• Identify potential risks and develop mitigation strategies to ensure successful project delivery. Proactively address issues and obstacles that may impact project timelines or quality.
• Monitor project progress against established timelines and budgets. Prepare regular status reports and presentations for stakeholders highlighting key achievements, challenges, and milestones.
• Nurture customer relationships and share best practices and experience with the CS Global team.
• Identify opportunities for process improvement and optimization within the project management framework. Drive initiatives to enhance efficiency, productivity, and collaboration across teams.
• Collaborate with the team and participate actively in ongoing initiatives and campaigns.
• Support the activities of the department.

Requirements:

• Proven experience managing SaaS projects from initiation to completion (3 to 5 years of experience).
• English, Arabic, French speaker (German is a plus).
• Availability to travel to GCC, Africa, Morocco (1 to 2 trips/semester).
• Strong understanding of project management methodologies, tools, and best practices.
• Excellent communication, leadership, and interpersonal skills.
• PMP or other project management certifications are a plus.

Why join us:

• Location: Dubai
• Joining a fast-growing company in an international environment (offices in France, Italy, Spain, Canada, Germany, Dubai, and Mexico City).
• 25 Nationalities: cosmopolitan & multicultural mindset.
• Our people matter; work-life balance is important at DiliTrust.
• Key moment to join DiliTrust in terms of growth and opportunities.

Our values:

At DiliTrust, our values guide everything we do. Trust is our foundation, ensuring transparency and integrity in every action.
We promote inclusion, fostering a culture of empathy, diversity, and belonging where everyone's voice is valued.
We foster a hands-on spirit, encouraging initiative, resilience, and action-oriented thinking to meet challenges.
We strive for excellence, constantly pushing boundaries to drive innovation and demonstrating generosity in all our endeavors.
Above all, we succeed as a team united by a common goal: collaboration.

Recruitment process:

• HR interview
• Hiring Manager interview (on-site)
• Chief Of CS interview

Required Experience:

Unclear Seniority