Office Assistant

Cloud Spaces - Yas Mall; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium coworking space in Ras al-Khaimah is seeking an Office Assistant to maintain operational excellence and provide exceptional customer service. The ideal candidate will have a positive attitude, strong communication skills, and experience with essential office systems. This role offers a dynamic environment where you will contribute to a collaborative team culture.

Qualifications

• Professional, honest, discreet, dependable.
• Excellent communication and customer service skills.
• Ability to maintain five-star operational standards.

Responsibilities

• Ensure seamless daily operations and exceptional customer service.
• Manage room bookings and prepare required setups.
• Assist in organizing company and client events.

Skills

Positive attitude

Customer service orientation

Attention to detail

Communication skills

Problem-solving ability

Tools

Essensys Operate

Cisco IP Phones

Job description

Overview

The Role Job Overview The Office Assistant plays a key role in maintaining five-star operational standards for Cloud Spaces and its clients. This role requires a proactive, detail-oriented professional who ensures seamless daily operations, delivers exceptional customer service, and contributes positively to the team culture.

Responsibilities

• Open boardrooms, meeting rooms, and studios by 8:15 am.
• Monitor and manage room bookings via Essensys Operate system; prepare rooms with required setups and refreshments.
• Ensure coffee stations and supplies are fully stocked and presented impeccably.
• Maintain photocopier supplies and coordinate stationery orders when necessary.
• Time-stamp and distribute incoming mail promptly; arrange outgoing postage and couriers.
• Conduct daily floor walks with the Manager to identify and address maintenance needs.
• Clear used cups/glasses from client desks daily and assist with client office setups.
• Deliver outstanding customer service, anticipating and responding to client needs; handle client requests professionally and notify the secretarial team as needed.
• Maintain confidentiality and build a friendly, professional rapport with clients.
• Assist in organizing Cloud Spaces and client events.
• Reception Support (as required): answer calls promptly, greet visitors, manage reception area presentation, organize security passes, office keys, and visitor follow-ups, record leads and ensure client queries are handled efficiently.
• IT & Equipment Familiarity: operate systems including Essensys/Operate, Cloud Spaces Online Portal/App, Cisco IP Phones & Call Manager, IMAGICLE; manage photocopiers, video conferencing tools, and AV equipment per Cloud Spaces guidelines.
• Team Contribution: liaise with Maintenance and Cleaning teams to maintain floor standards; inform the Manager promptly of conflicts or uncompleted tasks; maintain a professional appearance and positive energy at all times.
• Growth Path: performance-based growth opportunities aligned with individual strengths and contributions.

Requirements

• Attitude: Positive, enthusiastic, confident, honest, sincere, approachable, with a great smile.
• Communication Skills: Clear and articulate speaker; courteous; diligent in follow-up communication.
• Customer Service Orientation: Proactive in assisting clients, attentive listener, and genuinely interested in helping.
• Problem-Solving Ability: Logical thinker who provides practical solutions.
• Attention to Detail: Meticulous in maintaining five-star standards.
• Flexibility: Comfortable adapting to varying client needs and dynamic daily tasks.
• Cultural Fit: Brings positive energy, adds value, and contributes to a supportive team environment.
• Technical Skills: Familiarity with Essensys Operate system, Cisco IP Phones, and general office equipment; ability to quickly learn and use company-specific systems and manuals.
• Work Ethic: Professional, honest, discreet, dependable; takes ownership of tasks and signs work with excellence; respects confidentiality and maintains professional boundaries.
• Personal Presentation: Well-groomed, professional attire suited to a premium workspace environment; friendly, approachable demeanor; a team player who supports colleagues.

About the company

Cloud Spaces, Aldar group's pioneering brand, is a business and lifestyle coworking space with a lively and welcoming environment. It is the Middle East's first coworking space located within Yas Mall in Abu Dhabi. Our flagship location is complemented by a recent expansion in Abu Dhabi Global Market financial centre, offering international clients a platform to conduct business and grow in the region. We provide contemporary and modern workspaces designed to deliver comfort and spark motivation, from fully furnished office suites to lounges, sound-proof cubicles, open desks, and fully-equipped meeting rooms. The coworking zones facilitate meeting and collaboration among professionals from different companies, fostering mutually beneficial business relationships. Considering expansion plans, we seek professionals from various sectors who are committed and aligned with the company’s vision.