Medical Administrative/Healthcare Assistant

GluCare; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A healthcare clinic in Dubai is seeking an experienced healthcare administrator to manage patient appointments and maintain medical records. The ideal candidate must have at least 2 years of experience in a similar role, be familiar with medical terminology, and possess strong skills in communication and organization. This position requires adherence to clinic policies and UAE healthcare regulations.

Qualifications

• Minimum 2 years of experience in a similar role.
• Familiarity with medical terminology and clinic workflows.
• Strong computer skills including MS Office Suite.

Responsibilities

• Schedule, confirm and manage patient appointments efficiently.
• Maintain and update patient records in compliance with clinic policies.
• Assist physicians with administrative tasks.
• Monitor the clinic's daily schedule.
• Adhere to all clinic policies and healthcare regulations.

Skills

Time management

Communication

Organizational skills

Attention to detail

Multitasking

Education

Diploma or degree in healthcare administration

Certification in medical administration

Tools

EMR/EHR software

MS Office Suite

Job description

Description

• Location:

• Key Responsibilities:

• Schedule, confirm and manage patient appointments efficiently including follow-ups and rescheduling.
• Address patient inquiries in person via phone or email providing accurate and timely information.

• Medical Records Management:

• Maintain and update patient records in compliance with clinic policies and data protection regulations.
• Ensure accurate documentation and secure handling of sensitive patient information.
• Coordinate the retrieval and delivery of medical reports, lab results and imaging studies for the healthcare team.

• Administrative Support:

• Assist physicians and healthcare staff with administrative tasks including preparation of documents and reports.
• Manage clinic correspondence including emails, memos and mail distribution.
• Ensure the availability and proper functioning of office supplies and equipment.

• Operational Support:

• Monitor the clinic\'s daily schedule and ensure effective time management for appointments.
• Coordinate with other departments such as laboratory, pharmacy and imaging to streamline patient services.
• Assist in organizing staff meetings, training sessions and other clinic events.

• Quality Assurance and Compliance:

• Adhere to all clinic policies, protocols and UAE healthcare regulations.
• Support quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.

• Data collection
• Arrangement of medical records team
• Conducting clinical questionnaire
• Understands, follows and supports all hospital infection control

• Requirements

• Education and Certification:

• Diploma or degree in healthcare administration, medical assisting or a related field.
• Certification in medical administration is an advantage.

• Experience:

• Minimum 2 years of experience in a similar role, preferably in a healthcare setting.
• Familiarity with medical terminology and clinic workflows.

• Technical Skills:

• Familiarity with healthcare management systems such as EMR/EHR software.
• Strong computer skills including MS Office Suite (Word, Excel, Outlook).

• Soft Skills:

• Excellent communication and interpersonal skills to interact effectively with patients and staff.
• Strong organizational abilities with keen attention to detail.
• Ability to multitask and remain calm under pressure in a fast-paced environment.