Luxury Quality & Guest Experience Manager

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel brand in Dubai is looking for a Quality Assurance Specialist to implement training and ensure compliance with luxury service standards. The ideal candidate will have experience in Food & Beverage or Front Office operations within a luxury hotel and will possess strong mentoring and guest experience management skills. This role emphasizes the continuous improvement of guest satisfaction through effective quality assurance practices.

Qualifications

• 2-4 years of experience in Food & Beverage and/or Front Office operations within an international luxury hospitality brand.
• Experience conducting trainings ensuring compliance with quality standards.
• Ability to analyze guest feedback and manage corrective actions.

Responsibilities

• Conduct departmental trainings ensuring compliance with standards.
• Support operational teams in creating unique guest experiences.
• Manage quality assurance processes through experience audits.
• Engage with guests to ensure satisfaction and quality of services.

Skills

Training and mentoring operational teams

Knowledge of Forbes Travel Guide standards

Flexibility in dynamic environments

Delivering exceptional guest experiences

Education

2-year degree in Business Administration or related major

4-year bachelor’s degree in Business Administration or related major

Job description

A leading international hotel brand in Dubai is looking for a Quality Assurance Specialist to implement training and ensure compliance with luxury service standards. The ideal candidate will have experience in Food & Beverage or Front Office operations within a luxury hotel and will possess strong mentoring and guest experience management skills. This role emphasizes the continuous improvement of guest satisfaction through effective quality assurance practices.