Logistics Coordinator

GAC Group; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A logistics company in Ras Al Khaimah is seeking a logistics coordinator responsible for coordinating import/export operations and ensuring compliance with customs regulations. Candidates should have a university degree in logistics or shipping and 2-4 years of experience in the freight industry. Strong communication skills, customer orientation, and proficiency in MS Office are essential. The position offers the opportunity to work in a dynamic environment, focusing on efficient service delivery and customer satisfaction.

Qualifications

• 2 - 4 years in a similar job in the freight or logistics industry.
• UAE Driver’s License preferred.

Responsibilities

• Coordinate import/exports/local clearance based on customer needs.
• Track shipment’s progress and inform the consignee.
• Ensure compliance with GAC policies in document verification.
• Maintain accuracy of data inputs to minimize errors.

Skills

Customer-oriented

Good telephone etiquette

Strong knowledge of freight forwarding

Local customs regulations knowledge

Good English communication skills

Proficient in MS Office

Problem-solving

Education

Graduate, university degree preferably with a diploma in logistics/shipping/export

Job description

Responsibilities

• Coordinate import/exports/local clearance and schedule based on customer needs and priorities.
• Coordinate day-to-day operations and productivity output.

Productivity Output

• Coordinate with clients, vendors, overseas agents, associates, and internal or inter-department to arrange the execution of shipments.
• Track shipment’s progress, note delays, and inform the consignee.
• Process customs documents as per Customs regulations.
• Ensure goods and transport capacities are available, and arrival/departure/delivery executed as scheduled.

Documentation/Administration

• Verify shipping documents are compliant with GAC policies.
• Ensure KYC/Approved Quotes/Job Scope/Financial agreements are in place prior to executing the jobs.
• Maintain accuracy of data inputs and minimize errors in increased order entry.

Billing/Invoicing

• Ensure all jobs are closed and billed within the given timelines.
• Provide clear, detailed costings and ensure all charges are back‑charged to clients with proper supporting.
• Ensure transparency in time‑based billing to maintain accountability with clients and stakeholders.
• Record and file all jobs and related documents appropriately for retrieval, audit, and accountability.

Customer/Supplier Relations

• Contribute to a clear communication process across departments and highlight critical parts of the same.
• Ensure key updates/milestones/costing/add‑on services are well informed to the clients and approvals to avoid any disputes with invoices.
• Report, analyze, and solve claims promptly and effectively.

Risk/Critical Issue Management

• Understand critical situations to avoid major service failures.
• Respond timely to all Customer Claims to ensure fast solutions resulting in customer satisfaction.

Process Compliance

• Ensure to uphold the company’s code of ethics and display the GAC Spirit in all dealings within and outside the office.

Collaboration/Teamwork

• Stand in for any operational/sales requirements in the event of requirement/absence of concerned staff for seamless delivery to the client and running of the department.

Job Requirements

• Educational Qualification: Graduate, university degree preferably with a diploma in logistics/shipping/export.
• Professional Qualification: UAE Driver’s License, preferably.
• Specialist Knowledge: Customer-oriented and good telephone etiquette. Strong Knowledge of freight forwarding & local customs regulations.
• Communication / Language: Good English communication skills.
• Computer Aptitude: Proficient knowledge of computers especially in MS Office & Outlook.
• Detailed Experience Levels: 2 - 4 years in a similar job in the freight or logistics industry.