IT Support

Duncan & Ross; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading IT services company in Dubai is seeking an IT Support professional to ensure the smooth operation of their IT infrastructure. The role involves providing first-level technical support, maintaining hardware and software systems, troubleshooting issues, and managing network security. Candidates should possess strong technical skills across various operating systems and networking tools. This position offers opportunities for collaboration with other branches, and additional perks include a workstation and comprehensive training.

Benefits

Laptop/Workstation

Opportunity to collaborate with other branches

Qualifications

• Proven experience in technical support with a focus on troubleshooting hardware and software.
• Familiarity with various operating systems and network management practices.
• Strong knowledge of security protocols to ensure data protection.

Responsibilities

• Maintain and update computer systems to ensure functionality.
• Diagnose and resolve technical issues for staff members.
• Provide comprehensive technical support to all employees.
• Manage the organization's IT network and ensure security efficiency.
• Implement security protocols to protect against data breaches.

Skills

Windows

macOS

Linux

Network management

Technical support

Troubleshooting

Data security

Remote support

Education

Bachelor's degree in computer science or IT

Tools

Wireshark

SolarWinds

TeamViewer

SCCM

Microsoft Intune

Job description

Position Purpose

The IT Support plays a critical role in ensuring the smooth operation of the Duncan and Ross IT infrastructure. This position is responsible for providing first-level technical support maintaining hardware and software systems and ensuring the security and reliability of network operations. This role supports end-users by resolving technical issues efficiently and proactively contributing to the continuous improvement of Duncan and Ross IT services.

KEY RESPONSIBILITIES

• System Maintenance: Regularly updating and maintaining computer systems ensuring that all software and hardware are functioning correctly. This includes installing updates and patches configuring new systems and performing routine performance checks.
• Troubleshooting: Diagnosing and resolving technical issues reported by staff members. This involves understanding a variety of issues from network connectivity problems to software malfunctions and hardware failures.
• Support: Providing technical support to all employees which encompasses explaining complex technical information in a comprehensible manner to non-technical staff and ensuring they can use necessary technology effectively.
• Network Management: Setting up and maintaining the organizations IT network including managing servers routers switches and other networking equipment and ensure network security and efficiency.
• Data Security: Implementing and managing security protocols to protect against data breaches and cyber threats. This entails regular security audits enforcing security policies and educating staff on best practices.
• Documentation: Keeping detailed records of configurations installations and fixes performed. Documentation helps with tracking issues managing inventories and training new staff.

QUALIFICATION STANDARDS KNOWLEDGE & EXPERIENCE

• Operating Systems: Familiarity with Windows macOS Linux and other operating systems including their installation configuration and troubleshooting.
• Networking Tools: Proficiency with networking equipment such as routers switches and firewalls along with tools like Wireshark and SolarWinds for network monitoring and troubleshooting.
• Remote Support Software: Tools like TeamViewer AnyDesk and Microsoft Remote Desktop to provide remote technical support.
• System Management Utilities: Use of configuration management tools like Microsoft Intune SCCM (System Center Configuration Manager) Manage Engine or NinjaOne for managing and automating IT infrastructure.
• Security Software: Knowledge of antivirus programs firewalls encryption tools and other cybersecurity measures to protect the network and systems.
• Diagnostic Tools: Utilization of diagnostic software like HWMonitor CPU-Z and MemTest86 to analyze system performance and diagnose hardware issues.

EDUCATION & TRAINING

• Bachelors degree in computer science Information Technology or a related field (or equivalent experience)

COMPENSATION & BENEFITS

• Laptop/Workstation.
• Opportunity to visit and collaborate with other Duncan and Ross branches.

Vertical

Corporate