IT Helpdesk & Training Coordinator

AUE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading educational institution in Dubai is seeking an IT Assistant to support the Information Technology Department. The role involves providing technical support, preparing documentation, and assisting with user training. Ideal candidates should have a Bachelor's degree in IT and 13 years of experience in IT support. Strong communication skills and a customer-oriented approach are essential. This position offers an on-site work environment with opportunities for professional development.

Qualifications

• 13 years of experience in IT support or administrative coordination.
• Familiarity with ERP, LMS, and digital systems.
• Basic understanding of IT service management and ticketing systems.
• Excellent written and verbal communication skills in English.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide Level 1 IT support for faculty and students.
• Prepare and maintain official IT documentation.
• Act as a liaison between users and IT technical teams.
• Conduct orientation sessions for new users.
• Assist in preparing presentations and reports related to IT.

Skills

Customer-oriented approach

Proficiency in Microsoft Office Suite

Basic knowledge of networking

Ability to work collaboratively

Time management abilities

Education

Bachelor's degree in IT or related field

Job description

A leading educational institution in Dubai is seeking an IT Assistant to support the Information Technology Department. The role involves providing technical support, preparing documentation, and assisting with user training. Ideal candidates should have a Bachelor's degree in IT and 13 years of experience in IT support. Strong communication skills and a customer-oriented approach are essential. This position offers an on-site work environment with opportunities for professional development.