Implementation Analyst

Visa; Dubai; Hybrid; AED 60,000 - 90,000; Full time

Job summary

Visa seeks an Implementation Support professional to manage client onboarding and project activities. This hybrid role involves collaboration with regional teams, tracking progress, and enhancing implementation tools. Ideal candidates will possess strong analytical and communication skills, contributing to effective project management within a global context.

Qualifications

• Ability to work independently and collaboratively.
• Strong verbal and written communication skills.
• Curiosity and ownership of learning.

Responsibilities

• Support implementation managers on onboarding programs.
• Monitor transaction activity during testing windows.
• Analyze data to identify improvement opportunities.

Skills

Interpersonal skills

Analytical thinking

Business data analysis

Process orientation

Workload management

Effective communication

Education

Experience with project management methodologies

Tools

Microsoft Office Suite

Microsoft Power Automate

Microsoft Power BI

Job description

Whats it all about

The Implementation team is responsible for managing the end-to-end lifecycle of client or network partner implementations, including onboarding, offboarding, expansion, and remediation. This role supports Implementation Managers by tracking multi-workstream activities, analyzing progress, and compiling reports for effective communication. It offers an exciting growth opportunity within our Visa Direct Account and Wallet offerings, ideal for candidates seeking to enhance their project management skills within a global team.

What we expect of you day to day

This role reports to the Implementation Management Office and collaborates with the regional Implementation Team to ensure all project activities are documented and progress is smooth, with no internal blockers at Visa. Key responsibilities include:

1. Supporting implementation managers on client and network onboarding programs
2. Creating tickets for tech teams and tracking progress
3. Monitoring transaction activity during testing windows
4. Managing risk logs and lessons learned documentation
5. Gathering data for ongoing implementation reporting
6. Supporting process updates and change controls
7. Enhancing implementation templates and tools
8. Updating process guides and training materials
9. Analyzing data to establish baseline performance and identify improvement opportunities

This is a hybrid position; in-office days will be confirmed by your hiring manager.

Qualifications

We are looking for candidates with:

• Ability to work independently and collaboratively
• Strong interpersonal and communication skills (verbal and written)
• Holistic and analytical thinking skills
• Business data analysis skills
• Process orientation with attention to detail and big-picture awareness
• Curiosity and ownership of learning
• Flexibility and adaptability
• Workload management and prioritization skills
• Effective communication with diverse stakeholder groups
• Proficiency in Microsoft Office Suite (PowerPoint, Project, Excel, Word)
• Working knowledge of Microsoft Power Automate and Power BI (preferred)
• Experience with project management methodologies
• Additional languages relevant to regional needs (desirable)

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. We also consider qualified applicants with criminal histories in accordance with EEOC guidelines and local laws.

Remote Work

No

Employment Type

Full-time