Housekeeping Supervisor

Khalidiya Palace Rayhaan by Rotana; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a passionate Housekeeping Supervisor to manage a team of attendants. The role involves ensuring cleanliness standards are met, handling guest requests, and requiring strong interpersonal skills and hospitality experience. Ideal candidates will thrive in a multicultural environment and demonstrate strong leadership abilities.

Qualifications

• Previous supervisory experience in hotel Housekeeping required.
• Good command of written and spoken English.
• Strong interpersonal skills and problem-solving abilities essential.

Responsibilities

• Supervise Housekeeping Attendants and assign tasks.
• Inspect areas for cleanliness using checklists.
• Train and assist Housekeeping Attendants.

Skills

Effective Communication

Customer Focus

Teamwork

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Housekeeping Supervisor, you will be responsible for supervising the Housekeeping Attendants to achieve operational objectives while ensuring that the standards of cleanliness and maintenance meet hotel requirements. Your key responsibilities will include:

1. Preparing Housekeeping Attendants' job assignments
2. Issuing keys and supplies to Housekeeping Attendants
3. Managing VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms, and taking appropriate actions
4. Attending daily meetings and receiving special instructions
5. Processing check-outs before reporting rooms as vacant
6. Handling guest special requests
7. Inspecting cleaned areas using checklists to ensure standards are met and repairs are reported
8. Filling out reports and handing over found articles to the lost and found department
9. Supervising cleaning of guest rooms, corridors, and stairwells
10. Training and assisting Housekeeping Attendants and advising supervisors on performance
11. Assisting with inventory management and ensuring proper handling and maintenance of equipment

Skills, Education & Qualifications

Ideally, candidates should possess a diploma or vocational training in hospitality, with previous supervisory experience in a hotel Housekeeping department. Good command of written and spoken English, strong interpersonal skills, and problem-solving abilities are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be friendly, caring, culturally sensitive, detail-oriented, and able to work well under pressure in a fast-paced, multicultural environment. Key competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People and Operations
• Teamwork and Adaptability
• Customer Focus
• Drive for Results

Job Details

Role Level: Associate

Work Type: Full-Time

Country: United Arab Emirates

City: Abu Dhabi

Company Website: [Link]

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