Head Therapist - Waldorf Astoria Ras Al Khaimah

TALENTMATE; Ras Al Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality brand in Ras Al Khaimah seeks a Head Therapist to oversee spa operations. You will manage a team, ensure compliance with hygiene standards, and maintain high service quality. The ideal candidate has experience in luxury settings and relevant qualifications. Join a team committed to exceptional guest experiences.

Qualifications

• Proficient in managing and carrying out spa treatments while complying with legislation.
• Ability to ensure client satisfaction through excellent service.
• Knowledge of hygiene standards and ability to maintain treatment room cleanliness.

Responsibilities

• Manage procedures and maintain knowledge of treatments.
• Ensure client experience is proficient and interactions are effective.
• Conduct training and mentoring of spa staff.

Skills

Experience in a similar role in a luxury or 5-star hotel

Excellent communication skills

Positive attitude

Committed to delivering a high level of customer service

Flexibility to respond to a range of different work situations

Education

Relevant qualifications for the role

Job description

Head Therapist - Waldorf Astoria Ras Al Khaimah

Overview

As a Head Therapist you are assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve revenue targets and manage customer feedback.

What will I be doing?

Responsibilities include, but are not limited to:

• Manage and carry out procedures, have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including booking payments and consultation cards
• Interact and communicate effectively with leisure members, team members, guests and management team
• Ensure the team works to meet department revenue and guest satisfaction targets and ensure that sales are recorded accurately
• Ensure health safety and COSHH regulations are complied with and rules are observed by leisure clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long term improvements in products and services
• Comply with hotel security, fire and health and safety regulations
• Conduct training, mentoring, and treatment refreshers to maintain consistency and quality
• Maintain treatment room readiness, cleanliness, and adherence to hygiene standards
• Monitor stock levels of professional products, consumables, and equipment, and report needs
• Demonstrate strong knowledge of treatments, spa operations, and hygiene standards
• Provide leadership with the ability to coach and mentor therapists
• Support with training, coaching, and assessing therapists’ skills to maintain consistent service standards

What are we looking for?

Skills

• Experience in a similar role in a luxury or 5-star hotel
• Relevant qualifications for the role
• Positive attitude
• Excellent communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous to demonstrate the following capabilities and distinctions:

• Passion for customer service
• Relevant qualifications and experience in the UAE

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

Our amazing Team Members are at the heart of it all!

Work Locations

Waldorf Astoria Ras Al Khaimah

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Spa, Golf, and Recreation

Job Details

Role Level: Mid-Level | Work Type: Full-Time | Country: United Arab Emirates | City: Ras Al Khaimah

Company Website: http://stories.hilton.com

Job Function: Healthcare & Medical Services | Sector: Hospitality

What We Offer

About The Company

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