Guest Services Officer (Arabic Speaker)

Hyatt Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a professional Guest Services Officer. This role requires excellent communication skills in English and Arabic, with a focus on customer service and organizational ability. The ideal candidate will manage daily operations and create a positive first impression for guests. Previous experience in a similar role is preferred, along with proficiency in MS Office. Join our dynamic team for a thriving career in hospitality.

Qualifications

• Proven experience as a receptionist or front desk representative preferred.
• Professional phone etiquette is a must.
• Ability to handle sensitive and confidential information.

Responsibilities

• Be the first point of contact for clients and visitors.
• Manage multiple tasks in a fast-paced environment.
• Create a positive first impression.

Skills

Strong verbal and written communication skills in Arabic

Customer service-oriented mindset

Organizational skills

Time management

Education

High school diploma or equivalent

Additional certifications in office administration

Tools

MS Office (Word, Excel, Outlook)

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Hyatt Centric Jumeirah Dubai, located in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!

We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as Arabic.

AtHyatt, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simplyhave a passion for Hospitality, we look forward to hearing from you.

Qualifications

High school diploma or equivalent; additional certifications or coursework in office administration is a plus.

Proven experience as a receptionist, front desk representative, or similar role preferred.

Strong verbal and written communication skills in Arabic.

Professional phone etiquette and a customer service-oriented mindset.

Proficient in MS Office (Word, Excel, Outlook) and general office software.

Ability to manage time efficiently and prioritize tasks.

Strong organizational skills and attention to detail.

Ability to handle sensitive and confidential information with integrity.

Positive attitude, team player, and ability to work in a fast-paced environment

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