Guest Service Center Agent

Minor International; United Arab Emirates; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking an experienced front office professional. You will be responsible for anticipating guest needs, ensuring high-quality service, and fostering collaboration with hotel departments. Ideal candidates have a strong focus on customer service, excellent communication skills, and prior experience in hotel operations. This full-time role requires shift flexibility and proficiency in Microsoft Office, with knowledge of Property Management Systems being advantageous.

Qualifications

• Prior experience in hotel front office operations is preferred.
• Be able to work shifts, weekends, and public holidays.

Responsibilities

• Anticipate guest needs and handle inquiries attentively.
• Ensure guest satisfaction issues are met and followed up promptly.
• Develop a harmonic working relationship with all hotel departments.

Skills

Customer service focus

Communication skills

Fluency in English

Fluency in Arabic

Tools

Microsoft Office

Property Management Systems (PMS)

Job description

Responsibilities

• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
• To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets Spa promotions and other properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure it meets the highest standard at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative suggesting alternatives that meet guest needs.
• To develop a close and harmonious working relationship with all hotel departments
• To attend hotel events daily shift briefings and training to improve professional skills.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Remote Work

Yes

Employment Type

Full-time