Guest Relations Officer

Arada; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hospitality establishment in Sharjah seeks a Guest Relations Officer to enhance guest experience and ensure excellent service. Responsibilities include welcoming guests, handling inquiries, and coordinating with hotel departments. The ideal candidate has 1–3 years of experience in hospitality and strong communication skills. A diploma in Hospitality Management is preferred.

Qualifications

• 1–3 years of experience in guest services or hospitality roles.
• Ability to work in shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests upon arrival and provide a friendly check-in experience.
• Act as the main liaison for guest inquiries and special requests.
• Coordinate with housekeeping and other departments for guest service.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proficiency in English

Knowledge of hotel management systems (PMS)

Education

Diploma or degree in Hospitality Management

Job description

PURPOSE OF THE ROLE:

The Guest Relations Officer is the primary point of contact for guests, ensuring a warm welcome, smooth stay, and personalized service. This role focuses on enhancing the guest experience by handling requests, resolving issues, and coordinating with different hotel departments to exceed expectations.

PRIMARY RESPONSIBILITIES:

• Welcome guests upon arrival and provide a friendly, professional check-in experience.
• Act as the main liaison for guest inquiries, concerns, and special requests throughout their stay.
• Provide information about hotel facilities, services, and local attractions.
• Ensure VIP and repeat guests receive personalized attention and recognition.
• Handle guest complaints promptly, ensuring issues are resolved and escalated when necessary.
• Coordinate with housekeeping, F&B, and other departments to deliver seamless guest service.
• Assist with reservations, bookings, and concierge services.
• Maintain accurate records of guest interactions, preferences, and feedback.
• Follow up with guests post-stay to encourage positive reviews and loyalty.
• Support front office operations as needed (check-in/check-out, cashiering, etc.)

QUALIFICATION

• Diploma or degree in Hospitality Management (preferred).

EXPERIENCE

• 1–3 years of experience in guest services, front office, or hospitality roles.

SKILLS

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a guest-first mindset.
• Proficiency in English; additional languages (Arabic, French, etc.) are an advantage.
• Knowledge of hotel management systems (PMS) is desirable.
• Ability to work in shifts, including evenings, weekends, and holidays