Guest Experience Supervisor Front Desk Supervisor

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Rejoignez Marriott Hotels en tant que Front Office Manager et exercez votre expertise pour diriger une équipe dynamique au cœur de Dubaï. Vous serez responsable de l'expérience client au quotidien, assurant une opération harmonieuse et un service de qualité. Avec des opportunités de carrière internationales et des avantages compétitifs, cette position est idéale pour un leader passionné cherchant à progresser dans sa carrière dans l'hôtellerie.

Benefits

Accommodations provided

Meals on duty

Discounted accommodation at global hotels

World-class training and development

Medical and Life insurance

Qualifications

• Expérience en gestion d'équipe au sein d'un environnement hôtelier.
• Compétences en communication et en gestion des relations clients.
• Attention à la sécurité et proactivité dans la résolution de problèmes.

Responsibilities

• Diriger l'équipe de réception pour assurer une expérience client exceptionnelle.
• Gérer les opérations de check-in/check-out avec précision.
• Former et développer les employés du bureau de réception pour améliorer leur performance.

Skills

Leadership

Gestion des relations clients

Communication

Gestion de shift

Connaissance des logiciels opérationnels

Résolution de problèmes

Job description

Description

POSITION SUMMARY

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your daytoday tasks.

OUR EXPECTATIONS FROM THE ROLE:

Exceptional Guest Relations Leadership:

• Showcase your expertise in leading a Front Office team to ensure exceptional guest experiences.
• Highlight your ability to maintain positive relationships with all hotel departments for smooth operations.

Strategic Shift Management and Communication:

• Demonstrate your strategic approach to managing shifts utilizing house count data and responding to changes in realtime.
• Emphasize your commitment to effective communication ensuring relevant information is smoothly handed over during shift transitions.

Quality Awareness and Team Development:

• Illustrate your commitment to promoting quality awareness among front office associates aiming for continuous improvement in guest satisfaction scores.
• Highlight your involvement in training and developing front desk associates for enhanced performance.

Operational Efficiency and Compliance:

• Showcase your skills in ensuring smooth checkin/checkout processes and handling guest accounts with precision.
• Emphasize your knowledge of operational software and compliance with SOPs L.S.O.P.s and credit policies.

Security Consciousness and Proactive Problem Resolution:

• Communicate your vigilance in maintaining security awareness and promptly reporting any suspicious activities to the Manager on Duty.
• Highlight your ability to identify and efficiently resolve guest problems ensuring satisfaction.

In joining Marriott Hotels you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing global team andbecomethe best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager