Guest Experience Specialist — Upsell & Personal Service

AccorHotel; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to create memorable experiences for guests. In this role, you will be the first point of contact, ensuring a warm welcome and exceptional service throughout their stay. You'll have the opportunity to showcase your service-focused personality while promoting hotel facilities and enhancing guest experiences through upselling. This full-time position offers a chance to grow within a diverse and inclusive environment, where your contributions will make a significant impact. If you are passionate about hospitality and eager to develop your talents, this is the perfect opportunity for you.

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Service-focused personality is essential; experience is an asset.
• Fluency in English & Arabic; additional languages are a plus.

Responsibilities

• Greet guests, respond to requests, and provide exceptional service.
• Promote hotel facilities and enhance guest experiences.

Skills

Service-focused personality

Fluency in English

Fluency in Arabic

Customer service experience

Education

Bachelor's degree

Diplomas/certifications

Tools

Opera / Opera cloud

Job description

An established industry player is seeking a dedicated Guest Service Agent to create memorable experiences for guests. In this role, you will be the first point of contact, ensuring a warm welcome and exceptional service throughout their stay. You'll have the opportunity to showcase your service-focused personality while promoting hotel facilities and enhancing guest experiences through upselling. This full-time position offers a chance to grow within a diverse and inclusive environment, where your contributions will make a significant impact. If you are passionate about hospitality and eager to develop your talents, this is the perfect opportunity for you.