Guest Experience & Reservations Specialist

Marriott Hotels Resorts; Dubai; On-site; AED 40,000 - 50,000; Full time

Job summary

A global hospitality company in Dubai is seeking a skilled individual to join their team. This role focuses on enhancing guest experiences through effective customer service while managing hotel reservations. Candidates should have at least 2 years of related experience and a high school diploma. Responsibilities include resolving guest issues, training staff, and maintaining high service standards. Join a renowned organization dedicated to employee diversity and equal opportunity.

Qualifications

• 2+ years of related work experience in a customer-facing role.
• Ability to handle guest calls and resolve issues effectively.
• Proficient in using office software for reservations and communications.

Responsibilities

• Resolve guest calls and requests, and process reservations.
• Train and motivate team members to enhance service quality.
• Maintain professional interaction with guests and team members.

Skills

Sales techniques

Customer service

Communication skills

Interpersonal relationships

Education

High school diploma or G.E.D. equivalent

Job description

A global hospitality company in Dubai is seeking a skilled individual to join their team. This role focuses on enhancing guest experiences through effective customer service while managing hotel reservations. Candidates should have at least 2 years of related experience and a high school diploma. Responsibilities include resolving guest issues, training staff, and maintaining high service standards. Join a renowned organization dedicated to employee diversity and equal opportunity.