Guest Experience Lead: Front Office Assistant Manager

Shangri-La Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is looking for an enthusiastic Assistant Front Office Manager to enhance guest experiences at Traders Hotel. Responsibilities include managing Front Desk operations, ensuring adherence to policies, and promoting the hotel's vision. The ideal candidate holds a degree in Hotel Management with a minimum of 3 years in management roles in upscale hotels. Strong interpersonal and communication skills are essential. Join a diverse and inclusive team dedicated to excellent service.

Qualifications

• Minimum 3 years experience in a managerial role in an upscale hotel.
• Willingness to work a flexible schedule.
• Fluency in English required.

Responsibilities

• Oversee Front Desk operations and Guest Services.
• Ensure adherence to Front Office Policies.
• Coordinate Guest Arrival, Stay, and Departure experiences.
• Promote the hotel's vision and Guest loyalty program.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Knowledge of Property Management System

Education

Degree in Hotel Management or related field

Job description

A leading hospitality group in Abu Dhabi is looking for an enthusiastic Assistant Front Office Manager to enhance guest experiences at Traders Hotel. Responsibilities include managing Front Desk operations, ensuring adherence to policies, and promoting the hotel's vision. The ideal candidate holds a degree in Hotel Management with a minimum of 3 years in management roles in upscale hotels. Strong interpersonal and communication skills are essential. Join a diverse and inclusive team dedicated to excellent service.