Global Client Service Engineering Lead: Change & Automation

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution is seeking a Manager for Client Service Engineering in Abu Dhabi. This role involves driving end-to-end changes through process reengineering and automation, leading multiple client service priorities, and ensuring successful execution of initiatives aligned with the bank's strategy. The ideal candidate will possess strong stakeholder engagement skills and a keen ability to track performance against key metrics while advocating for continuous improvement.

Responsibilities

• Lead redesign of client service journeys to ensure efficiency and client-centricity.
• Support coordination with teams for successful initiative delivery.
• Track performance against KPIs and report findings.
• Engage stakeholders to align priorities and drive change.
• Conduct analysis to identify improvement opportunities.

Skills

Process reengineering

Stakeholder engagement

Change management

Performance analysis

Agile methodologies

Job description

A leading financial institution is seeking a Manager for Client Service Engineering in Abu Dhabi. This role involves driving end-to-end changes through process reengineering and automation, leading multiple client service priorities, and ensuring successful execution of initiatives aligned with the bank's strategy. The ideal candidate will possess strong stakeholder engagement skills and a keen ability to track performance against key metrics while advocating for continuous improvement.