Fuel Processing Officer

Emirates National Oil Company Limited (ENOC) L.L.C.; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A leading energy company in Dubai is seeking a Fuel Processing Officer to manage customer card applications and maintain records. The role requires strong supervisory skills and proficiency in relevant computer systems. It's ideal for candidates with at least 5 years of front office experience and excellent customer service skills. The position offers the chance to work in a dynamic, multi-cultural environment.

Qualifications

• Prefer at least 5 years’ front office experience.
• Good written communication skills in English.
• Good and professional in handling face to face customers.

Responsibilities

• Create Customer Master in Oracle for Select and VIP customers.
• Process applications for cards and tags including modifications and cancellations.
• Coordinate with the Sales Team for issuing cards and tags.

Skills

Supervisory skills

Customer service

Computer system skills (MS Office, FMS, Oracle)

Communication skills in English, Hindi, Urdu

Ability to work in a multi-cultural environment

Education

High School or Diploma

Job description

Overview

Date: 23 Sept 2025

Location: DUBAI, AE

Company: ENOC

Job Title: Fuel Processing Officer

Job Purpose

Under day-to-day supervision of Fuel Service Manager, the job holder creates Customer Master in Oracle for Select and VIP customers and processes card & VIP applications in the system. Duties include distributing proprietary cards & VIP tags of ENOC, maintaining company records, printing, priming, modification of cards, downloading Tahani and NANO tag requests from CPS and Dynamics for retail sites and delivery; creation of VIP accounts and tags, modification of VIP tag data; and processing day-to-day requests for new, lost and reissued cards and tags, and hot-listing of cards and tags.

Principal Accountabilities

• Card/ViP Processing & Issuing
  • Verify new application forms and ensure all required data is provided and procedures are followed promptly.
  • Coordinate with Sales Team for any missed details and ensure card/tag is issued as per SLA and policy.
  • Obtain necessary approvals for requests or special cases from management.
  • Create Customer Master in the system and enter vehicle registration in customer accounts with product, limit, and registration numbers.
  • Flag embossing and update customer records in Master Base (name, landline and mobile numbers, e-mail address, point of contact, postal address, etc.).
  • Create online portal access for customers and update e-mail; process re-activation of portal on request.

• Addition/Modification/Replacement of Cards and Tags
  • Process all requests for additional and replacement cards and tags.
  • Verify data to ensure validity and non-duplication; inform customer of any discrepancies.
  • Process requests for modification of cards and tags (change of vehicle registration, products and services, and limits).
  • Coordinate timely preparation and distribution of cards and tags to customers.

• Hot Listing and Deactivation of Cards and ViP Tags
  • Process cancellations and hot-list requests to stop services/transactions.
  • Deactivate damaged and lost tags in the system.
  • Coordinate timely cancellation of cards and tags and inform customers.

• Card Renewals
  • Renew SELECT PLUS cards on expiry and verify data in the system; tagging, embossing, printing, and distribution of cards to customers in a timely manner.
  • Ensure cards are available for collection by the 20th of the corresponding month of expiry.

• Tahani (Prepaid) Cards / Nano tags
  • Issue Tahani Cards and Nano Tags as per requests from retail sites in ERP System and Dynamics.
  • Prepare delivery notes for Tahani cards and Nano Tags.
  • Prime cards and arrange Nano Tags as per delivery notes to various sites; coordinate with Retail Courier for delivery.
  • Maintain records of cards and nano distributed to sites; receive transfer of bad Nano Tags and Tahani cards and maintain record.

• Bill Payments
  • Issue and replace Dewa Payment Activation and Void cards to new and existing retail sites.
  • Issue new and replacement of Partner cards to all retail sites to accept payment.
  • Issue of utility cards to retail sites to accept payment from leased outlets at retail sites.

• Service Charges
  • Apply assigned service charges at card/tag level for SELECT PLUS and VIP CREDIT customers.
  • Apply assigned modification charges at card/tag level for modification and replacements.

• Card Stock Maintenance
  • Responsible for maintenance of card stocks for SELECT PLUS and TAHANI cards.
  • Maintain reconciliation report; coordinate with supplier for additional stock, price, and delivery.
  • Coordinate with FSS to prepare LPO for approved Quotation.

• Vip and Select Portal Access
  • Create online portal access for Select Credit & VIP credit customers; update e-mail address and process reactivation of portal access.

• Account Closing – Select & ViP
  • Cancel all tags and cards in customer accounts; stop delivery; maintain account closing records.

Additional Principal Accountabilities

Experience

• High School OR Diploma

• Supervisory Skills

• Team Player

• Prefer at least 5 years’ front office experience

• Good Computer system skill especially in MS Office, FMS, and Oracle

• Good and professional in handling face to face customers

• Proficiency in English, Hindi, Urdu; Arabic preferable

• Good written and emailing skills in English

• Ability to get results working in a multi-cultural environment