Front Office Receptionist

Shangri-La Group; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Receptionist to join their dynamic team in Dubai. This role is essential for creating memorable guest experiences, where you will be responsible for welcoming guests, managing check-ins and check-outs, and ensuring the reception area is presentable and equipped. The ideal candidate will have a strong background in luxury hospitality, excellent communication skills, and a detail-oriented approach to service. If you thrive in a vibrant environment and have a passion for hospitality, this opportunity is perfect for you to shine and make a difference.

Qualifications

• Proven work experience as a Receptionist or similar role in luxury hotels.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Register guests and ensure all amenities are ready before arrival.
• Greet and welcome guests, directing them to the appropriate areas.
• Maintain a tidy reception area and manage incoming calls.

Skills

Guest-oriented

Detail-focused

Problem-solving

Interpersonal skills

Communication skills

Education

Experience in luxury hotel or 5* environment

Tools

Microsoft Office Suite

Job description

Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As Front Office Receptionist, We Rely On You To:

1. Be well versed with the daily arrival and the type of arrival guests, e.g., return guest, Shangri-La Circle, VIP.
2. Register all guests with required details and ensure all amenities are in room prior to guest arrival.
3. Always take the opportunity to exceed guest expectations.
4. Coordinate with the Bell desk and Concierge to assist guests with luggage upon check-in and checkout.
5. Check-in/check-out guests as per Shangri-La standards and procedures.
6. Ensure the reception area is tidy and presentable, with all necessary stationery and materials.
7. Greet and welcome guests as soon as they arrive at the reception.
8. Direct visitors to the appropriate person and office.
9. Answer and forward incoming phone calls as required.
10. Receive, sort, and distribute daily mail/deliveries.

We Are Looking For Someone Who:

1. Has proven work experience as a Receptionist, Front Office Representative, or similar role in a luxury hotel or a 5* hotel environment.
2. Is proficient in Microsoft Office Suite and fully understands room operations.
3. Communicates with fluency in English (and local language).
4. Must be detail-focused and guest-oriented.
5. Enjoys problem-solving with a can-do attitude.
6. Has strong interpersonal skills, solid written and verbal communication skills.
7. Takes pride in being a hotelier and enjoys interacting with people.