Food & Beverage Supervisor - Lobby Lounge

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a proactive supervisor for coffee shop operations. The ideal candidate will have strong leadership skills, a degree in Hospitality Management, and experience in the food service industry. Responsibilities include managing staff, ensuring guest satisfaction, and maintaining operational standards. This role offers the opportunity to work in a vibrant environment near major attractions.

Qualifications

• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of food and beverage procedures.
• Minimum 2-3 years experience in coffee shop operations.

Responsibilities

• Ensure smooth operation in cooperation with kitchen and cashier.
• Conduct training sessions for assigned team.
• Handle guest complaints and maintain relations.
• Prepare store requisitions for signature and delivery.
• Adhere to safety and hygiene procedures.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Time Management

Problem Solving

Teamwork

Education

Bachelor's degree in Hospitality Management

Food Service Management

Tools

POS systems

Inventory management software

Job description

Job Description

• Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
• He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
• To report any equipment failures / problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training / Developments schemes as recommended by senior management.
• Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
• Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
• Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
• Contributes to the upkeep of the outlet’s database of regular guests.
• Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
• Resolves guests’ complaints directly or consults with immediate Supervisor.
• Does all mise en place work according to a whole day service requirements.
• Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
• Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication within the assigned team.
• Familiar with the outlets menu and promotional activities.
• Familiar with the company’s internal policies and safety procedures.
• Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
• To have a complete understanding of and to adhere to Swissôtel Al Murooj, Dubai policy relating to Fire, Hygiene, Health and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Organizational and time management skills.
• Ability to work both independently and as part of a team.
• Knowledge of food and beverage procedures and regulations.
• Experience in a supervisory role within the hospitality or food service industry is often required.
• Bachelor\'s degree in Hospitality Management, Food Service Management, or related field preferred.
• Minimum of 2-3 years of experience in coffee shop or café operations.
• Proficiency in POS systems and inventory management software.
• Strong problem-solving skills and ability to make quick decisions in a fast-paced environment.
• Knowledge of coffee preparation techniques and current trends in the coffee industry.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Demonstrated ability to train and mentor staff members.
• Fluency in English; additional language skills are a plus.

Additional Information

Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.