EFL Teaching Supervisor

Wall Street English; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading educational institution in Dubai seeks a Service Manager to oversee the delivery of educational experiences and service excellence. The role requires strong leadership and a passion for education, with responsibilities including managing a service team, improving student satisfaction, and aligning with sales objectives. Candidates should have at least five years of teaching experience and the ability to mentor diverse teams. This position offers the chance to impact student success and team motivation significantly.

Qualifications

• Minimum 5 years of teaching experience preferred.
• Experience leading, coaching, and motivating multicultural teams.
• Strong understanding of educational quality control and service delivery.

Responsibilities

• Lead and develop the service team to deliver a premium educational experience.
• Manage daily service operations in line with company standards.
• Partner with the Center Director and Sales Team to support internal sales.

Skills

Leadership

Mentoring

Multicultural team management

Educational quality control

Service delivery

Job description

As a Service Manager at Wall Street English you will be responsible for the overall delivery of the educational experience and service excellence within your center. You will lead a multicultural service team of teachers and coaches to ensure a consistent premium learning journey for students while guaranteeing measurable learning outcomes and high satisfaction levels.

You will oversee daily service operations mentor and develop the service team and work closely with the Center Director and Sales Team to ensure strong alignment between student experience educational success and internal sales objectives. This role requires strong leadership empathy operational discipline and a passion for education with the ability to foster a culture of excellence engagement and collaboration.

Your leadership will directly impact student success retention renewals referrals team motivation and the reputation of Wall Street English within the local and national education market.

Key Responsibilities

• Lead and develop the service team to deliver a premium educational experience and guaranteed student learning.
• Manage daily service operations in line with Wall Street English standards and procedures.
• Partner with the Center Director and Sales Team to support internal sales renewals and referrals.
• Monitor service performance student satisfaction and learning outcomes implementing improvements as needed.
• Promote the Wall Street English method while building strong student and alumni engagement.

Requirements

• Minimum 5 years of teaching experience (preferred)
• Experience leading coaching and motivating multicultural teams
• Strong understanding of educational quality control and service delivery