Delivery Station Customer Support Specialist

Amazon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global logistics company in Dubai is seeking a Delivery Station Customer Service Associate. This role involves direct communication with customers to ensure timely delivery and effective resolution of issues. The ideal candidate will have experience in customer service, strong communication skills, and the ability to prioritize tasks. This full-time position offers a dynamic work environment aiming to enhance customer satisfaction while operating in a busy delivery warehouse.

Qualifications

• Previous experience in customer service is required.
• Ability to effectively prioritize work time for efficiency.
• Proficiency in both verbal and written communication.

Responsibilities

• Communicate with customers directly in person and via phone and email.
• Empathize with and prioritize customer needs.
• Resolve issues and set appropriate expectations with customers.
• Work a flexible full-time (40 hours per week) schedule.

Skills

Customer Service

Communication

Problem Solving

Prioritization

Windows Operating Systems

Microsoft Outlook

Bilingual in English/Arabic

Education

High School diploma or equivalent

Bachelor Degree or equivalent work-related experience

Job description

A leading global logistics company in Dubai is seeking a Delivery Station Customer Service Associate. This role involves direct communication with customers to ensure timely delivery and effective resolution of issues. The ideal candidate will have experience in customer service, strong communication skills, and the ability to prioritize tasks. This full-time position offers a dynamic work environment aiming to enhance customer satisfaction while operating in a busy delivery warehouse.