Customer Solutions Director - Cold Chain Logistics

LOGISTICS EXECUTIVE GROUP; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A prominent logistics company in Dubai is seeking a Customer Solutions Director with over 10 years of experience in commercial leadership within the logistics sector. You will develop customized solutions while managing strategic relationships and driving new business opportunities. Ideal candidates will possess strong negotiation skills, analytical mindset, and excellent communication abilities. An MBA and experience in the GCC region are preferred. This role is pivotal for shaping the company's customer-centric strategy within a dynamic market.

Qualifications

• Minimum 10 years of commercial leadership experience in contract logistics.
• Proven track record of developing and selling complex logistics solutions.
• Demonstrated ability to build and maintain executive client relationships.

Responsibilities

• Lead design and delivery of customised logistics solutions.
• Cultivate and strengthen executive-level customer relationships.
• Champion continuous improvement initiatives that enhance customer satisfaction.

Skills

Commercial leadership experience

Negotiation skills

Analytical mindset

Excellent communication skills

Education

Bachelor's degree in Business, Supply Chain, Logistics, Engineering

MBA

Job description

Customer Solutions Director - Cold Chain Logistics

About the job Customer Solutions Director - Cold Chain Logistics

Our long‑term MNC client provides high quality storage capacity and ancillary logistics solutions to support the movement of temperature‑sensitive and perishable goods throughout the supply chain. With a growing footprint across the GCC cold chain sector they support a diverse portfolio of clients across FMCG & Retail marketplace. They seek a strategic & commercially experienced Customer Solutions Director based in Dubai.

Reporting to the Executive Leadership Team, the Customer Solutions Director will shape and drive a customer‑centric commercial strategy that amplifies competitive differentiation and revenue growth. This role plays a pivotal part in translating customer needs into innovative, profitable solutions that enhance service delivery, deepen client relationships, and support organisational expansion within a dynamic regional market.

Strategic Solution Development & Commercial Growth

• Lead design and delivery of customised logistics solutions that align with client business objectives.
• Drive new business opportunities, expanding wallet share with existing and prospective customers.
• Develop pricing strategies that balance competitiveness with margin optimisation.

Customer Leadership & Relationship Management

• Cultivate and strengthen executive‑level customer relationships across key accounts.
• Serve as the primary strategic advisor for customers, understanding needs and anticipating future service requirements.
• Lead contract negotiations and renewals with senior stakeholders.

Cross‑Functional Collaboration & Delivery Enablement

• Partner with Operations, Commercial, and Technology teams to ensure seamless solution implementation.
• Champion continuous improvement initiatives that enhance customer satisfaction and operational performance.
• Align internal capabilities with market demands and solution architecture.

Performance & Market Insight

• Analyse market and customer insights to influence product development and service innovation.
• Establish KPIs for customer success and solution delivery performance.
• Monitor competitive landscape to inform strategy and positioning.

Qualifications & Experience

• Bachelor's degree in Business, Supply Chain, Logistics, Engineering, or a related field; MBA desirable.
• Minimum 10 years’ commercial leadership experience in contract logistics, 3PL/4PL, or supply chain solutions.
• Proven track record of developing and selling complex logistics solutions in B2B environments.
• Strong negotiation skills with experience leading strategic commercial discussions.
• Demonstrated ability to build and maintain executive client relationships.
• Analytical mindset with commercial acumen and operational awareness.
• Excellent communication skills; additional languages a plus.
• Experience in the Middle East, GCC region preferred.