Customer Service and Chat Support Agent

JAYS GROUP; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Abu Dhabi is urgently seeking a highly professional Customer Service and Chat Support Agent. The ideal candidate will manage customer inquiries via calls and chats, delivering exceptional service. Requirements include excellent English skills, problem-solving abilities, and a customer-first mindset. The role offers a competitive salary and opportunities for growth within the company. Interested candidates should apply via email.

Benefits

Competitive salary based on experience

Positive and supportive work environment

Opportunities for growth

Qualifications

• Previous experience in customer service, chat support or call center roles is preferred.
• Arabic language is an added advantage but not mandatory.
• Professional attitude and patience are essential.

Responsibilities

• Provide high quality customer service through calls, chats, and digital platforms.
• Respond to customer inquiries with professionalism, accuracy, and clarity.
• Handle customer concerns and complaints calmly.

Skills

Excellent command of English

Strong communication skills

Problem solving skills

Ability to multitask

Job description

Job Title: Customer Service and Chat Support Agent

Salary Range: 3500 to 4500 AED

Availability: Urgently Needed within 1 to 2 Weeks

About the Role

We are seeking a highly professional Customer Service and Chat Support Agent to join our team in Abu Dhabi. The ideal candidate will handle customer inquiries through calls, chats, and messages with exceptional communication skills and a strong customer focused approach. The role requires someone who can maintain a positive tone, provide accurate information, and manage customer interactions efficiently.

Key Responsibilities

• Provide high quality customer service through calls, chats, and digital platforms.
• Respond to customer inquiries with professionalism, accuracy, and clarity.
• Handle customer concerns, complaints, and requests in a calm and solution oriented manner.
• Maintain proper documentation of all interactions in the system.
• Work closely with the operations team to resolve issues and ensure smooth service delivery.
• Follow communication guidelines and standard operating procedures.
• Ensure timely responses and maintain service level standards.

Requirements

• Excellent command of English in both speaking and writing with a professional and fluent tone.
• Arabic language is an added advantage but not mandatory.
• Previous experience in customer service, chat support or call center roles is preferred.
• Strong communication and problem solving skills.
• Ability to multitask and handle pressure during peak hours.
• Professional attitude, patience and a customer first mindset.
• Must be able to join urgently within one to two weeks.

Competitive salary based on experience.

Positive and supportive work environment.

Opportunities for growth within the company.

Interested candidates may send their CV to [e-mail] with the subject line Customer Service Agent Application.