Credit Officer

Dusit Thani Dubai; Abu Dhabi; On-site; AED 88,000 - 111,000; Full time

Job summary

A renowned hotel in Abu Dhabi is seeking an administrative professional with a vocational diploma and relevant experience. The successful candidate will handle billing, invoicing, and support communication across departments, ensuring excellent service standards. This role is ideal for someone proactive with strong communication skills who is keen to contribute to the hotel's esteemed reputation.

Qualifications

• Minimum 1 year of relevant experience.
• Good communication skills in written and spoken English.
• Proactive and service-minded approach.

Responsibilities

• Invoices and statement billing to customers and travel agents.
• Prepares weekly reports for invoices and statements.
• Ensures good relations with other employees and departments.

Skills

Communication

Service-minded

Interpersonal skills

Education

High Vocational diploma

Job description

Job Description

PRIMARY RESPONSIBILITIES:

• Invoices and statement billing to our customers and travel agents.
• Weekly reports for invoices and statements have been sent.
• Mails & receives for accounting documents to post office & our properties’ hotels.
• Performs other duties as may be assigned.
  
  

Administrative Responsibilities

• Performs duties or tasks at the best of his/her ability.
• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
• Attends briefing or meeting as requested.
• Attends all training requested by the hotel.
• To be responsible for cost saving on office supplies and whatever is applicable.
• Follows company’s rules and regulation.
  
  

Technical Responsibilities

• Reports to work in prescribed uniform and well-groomed.
• Reports to the supervisor at the start of the shift to receive necessary instructions.
• Performs duties responsively and professionally according to standards and requirements.
• To be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
• Equips him/herself with necessary working tools and equipment such as pen, computer, photocopiers, and others.
• Greets guests and colleagues politely.
• Listens to guests (external & internal) carefully and attentively in order to perform duty effectively.
• Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
• Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complain.
  
  

Commercial Responsibilities

• Communicates effectively with guest, clients, business partners and staff.
• To be a good sales person to promote hotel’s image and businesses.
• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
  
  

Human Resources Responsibilities

• Establishes and maintains good relations with other employees within and between departments, provides assistant to co-employee within and amongst other departments in performing task to foster team work and success of the hotel/company.
  
  

RELATIONSHIP

• Reports to unit manager/department heads” with respect.
• Communicates to guests in delivering product and service.
• Relates to co-employee in service and supporting departments in performance of work and service to guests.
• Relates to employees of other departments for special functions and activities of the hotel/company.
  
  

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.
  
  

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
  
  

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
  
  

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
  
  

JOB REQUIREMENT

• Minimum education of high Vocational diploma in any discipline
• Minimum of 1 year of relevant experience
• Have good communication skills in written and spoken English
• Service-minded and be proactive
• Possess professional disposition with good communication and interpersonal