Concierge agent

Mandarin Oriental; Abu Dhabi; On-site; AED 30,000 - 45,000; Full time

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi recherche un Concierge Agent pour rejoindre son équipe. Le rôle implique la gestion des demandes des clients, le maintien de la propreté et l'assistance dans tous les aspects du service client pour assurer satisfaction et confort. Rejoignez une équipe dédiée à l'excellence de l'hospitalité.

Benefits

Programmes de formation et développement

Bénéfices santé et bien-être

Plans de retraite

Qualifications

• Expérience antérieure dans un hôtel de luxe préférée.
• Apparence soignée et professionnelle.
• Capacité à se tenir debout pendant de longues périodes.

Responsibilities

• Répondre aux questions des clients et gérer les demandes.
• Gérer le courrier et les messages entrants et sortants.
• Assurer la propreté de la zone de réception.

Skills

Communication orale et écrite

Professionalisme

Agilité physique

Education

Diplôme de niveau secondaire ou équivalent

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Concierge Agent to join our Concierge team.

Based at Emirates Palace Mandarin Oriental, Abu Dhabi, within the Concierge Department, the Concierge Agent is responsible for handling guest requests in a friendly and caring manner, including managing messages, mail, and parcels for guests and staff, following hotel procedures and service standards to ensure guest satisfaction. The Concierge Agent reports to the Assistant Chief Concierge.

Key Responsibilities:

• Answer guest questions and handle requests such as providing information, making reservations, and giving directions, referring requests to relevant staff when necessary.
• Stay updated on hotel services, local attractions, restaurants, transportation, and other points of interest to assist guests effectively.
• Manage incoming and outgoing mail, faxes, messages, and parcels according to hotel procedures.
• Store guest luggage securely and handle all luggage with care.
• Sell stamps for postcards and letters.
• Maintain cleanliness of the desk area and ensure availability of brochures, magazines, and maps.
• Send faxes for guests during Business Center closing hours.
• Perform any other duties as assigned by supervisors or managers.

Qualifications and Skills:

• High school diploma or equivalent.
• Previous experience in a luxury hotel is preferred; resort experience is a plus.
• Well-groomed with a professional appearance.
• Excellent verbal and written communication skills.
• Physically agile and able to stand for extended periods.

Our Commitment to You:

• Learning & Development programs tailored to your career growth.
• MOstay program offering complimentary nights and attractive rates for you and your loved ones.
• Health & Colleague Wellness benefits to support your wellbeing.
• Retirement plans based on your role and length of service.

Join us and be part of the #MOfamily! Are you a fan?