Client Relations & Data Insights Analyst

Dubai, United Arab Emirates; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading insurance broker in Dubai is seeking a Client Relationship Management Analyst, exclusively open to UAE nationals. The role involves analyzing client data, addressing inquiries, and enhancing client satisfaction through strong communication and analytical skills. Candidates should have a Bachelor's degree and experience in a client-focused role, along with proficiency in business intelligence tools and excellent organizational skills. This position offers a unique opportunity to contribute to the team's success and drive client engagement while working in a hybrid work environment.

Benefits

Flexible work environment

Professional development

Qualifications

• 1-3 years of experience in client relationship management, customer service, or a similar analytical role.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Meticulous attention to detail.

Responsibilities

• Serve as the primary point of contact for the client relationship management team.
• Analyze client data and feedback to uncover trends and insights.
• Prepare and present regular reports on client satisfaction metrics.

Skills

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

Proficiency in Business Intelligence tools

Strong organizational skills

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

Power BI

Qlik Sense

Microsoft Office Suite

Job description

A leading insurance broker in Dubai is seeking a Client Relationship Management Analyst, exclusively open to UAE nationals. The role involves analyzing client data, addressing inquiries, and enhancing client satisfaction through strong communication and analytical skills. Candidates should have a Bachelor's degree and experience in a client-focused role, along with proficiency in business intelligence tools and excellent organizational skills. This position offers a unique opportunity to contribute to the team's success and drive client engagement while working in a hybrid work environment.