Call Center Officer

Canadian University of Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading educational institution in Dubai is seeking a passionate Call Center Officer to enhance the student experience through effective communication across various channels. Ideal candidates should have at least 3 years of experience in customer service, bilingual skills in English and Arabic, and the ability to work in a dynamic, collaborative environment. This role offers a great opportunity to contribute to the student journey within a top-ranked university.

Qualifications

• Minimum 2 years of experience in non-voice contact center and 1 year in voice-based support.
• C2 level English proficiency; fluent in Arabic.
• Typing speed of at least 50 words per minute.

Responsibilities

• Handle student inquiries via phone, email, and chat with professionalism.
• Coordinate with internal departments for smooth communication.
• Provide support in both English and Arabic.

Skills

Bilingual proficiency in English and Arabic

Excellent communication skills

Customer-centric mindset

Time management

Adaptability

Education

Bachelor's degree in a relevant field

Tools

Multi-line phone systems

Job description

Canadian University Dubai is seeking a passionate and service-driven Call Center Officer to join our dynamic team. In this role, you will play a key part in delivering a world‑class student experience across all communication channels – inbound and outbound, voice and non‑voice.

Key Responsibilities

• Handle student inquiries via phone, email, and chat with professionalism and empathy.
• Coordinate with internal departments to ensure smooth communication and resolution.
• Provide support in both English and Arabic; strong bilingual skills required.
• Contribute to telemarketing and telesales efforts when needed.
• Operate within a shift‑based schedule with rotational days off.

Ideal Candidate

• Minimum 2 years’ experience in non‑voice contact center + 1 year in voice‑based support.
• C2 level English proficiency (C1 acceptable); fluent in Arabic.
• Typing speed of at least 50 words per minute.
• Excellent listening, interpersonal, and communication skills.
• Strong time management, adaptability, and customer‑centric mindset.
• Experience in the education industry is a plus.
• Preferably based in Dubai.

Qualifications

• Bachelor's degree in a relevant field.
• At least 3 years of professional experience in a customer service or contact center role.
• High computer literacy and familiarity with multi‑line phone systems.

Why Join Canadian University Dubai?

Join a university that values excellence, innovation, and student success. We offer a collaborative environment where your contributions truly matter in shaping the student journey.

Established in 2006, CUD is one of the most promising universities in the Middle East, Africa, and South Asian region, QS Ranked in the top 2% of Universities in the World, the #1 University in Dubai, and 21st in the Arab Region according to the QS Arab Region Rankings 2025.

Our expanded City Walk campus hosts state‑of‑the‑art amenities with a focus on entrepreneurship, innovation, and creativity. Combining all the essential elements of technology, the avant‑garde campus brings a new experience to students, featuring: laboratories, research facilities, media studios, high‑tech classrooms, a multipurpose theatre, gymnasium, student centre, plenty of dining and entertainment options, and many more!

With the world’s fastest growing population, Dubai is home to an exciting, diverse, multicultural blend of young, dynamic professionals, all drawn to the Emirate for its unrivaled lifestyle and outstanding employment prospects.