Business Operations Manager

Innovation Direct Employment Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading industrial services provider in Dubai is seeking a Business Operations Manager to oversee operational execution for a high-priority client in protective coating. You will act as the primary liaison, ensuring service quality and driving operational efficiency. Ideal candidates have over 8 years of experience in operations management within industrial services and strong negotiation skills. This role offers a dynamic work environment with significant client interaction.

Qualifications

• 8+ years in account or operations management within industrial services.
• Experience managing large, strategic accounts or industrial client relationships.
• Strong commercial acumen and proven negotiation skills.

Responsibilities

• Serve as the primary liaison for a major strategic industrial client.
• Manage warehouse and site operations, ensuring quality and safety.
• Identify upsell opportunities and manage contract extensions.

Skills

Account management

Operations management

Negotiation skills

HSE compliance

Job description

Overview

The Role Business Operations Manager – Protective Coating. Join a leading company in the field of protective painting, sandblasting, and corrosion control with a robust workforce of 800 technicians delivering services on-site and offshore. Role Mission: Act as the lead account manager for a high priority industrial client, overseeing all operational execution at our service yard and the client’s facility. You will ensure service excellence, drive operational efficiency, and expand scope of services.

Key Responsibilities

• Serve as the primary liaison for a major strategic industrial client.
• Manage warehouse and site operations—from pipe intake to coating delivery—ensuring quality, safety, and client satisfaction.
• Identify opportunities to upsell or cross sell additional services and negotiate contract extensions.
• Monitor service delivery KPIs, financial performance, and drive margin improvement.
• Ensure strict HSE compliance and adherence to SLA requirements.
• Coordinate operations across logistics, quality, HSE, and finance teams.

Requirements

• 8+ years in account or operations management within industrial services, coatings, or oil & gas.
• Experience managing large, strategic accounts or industrial client relationships.
• Technical understanding of surface preparation, coatings, and yard-based logistics.
• Strong commercial acumen and proven negotiation skills.
• GCC operational experience preferred.

About the company

The Innovations Group has been operating within the UAE for close to 2 decades and is one of the market leaders in Employee Outsourcing & Recruitment services. We work across myriad industries servicing the private sector, government, banking & financial institutions and other SMEs. As a pioneer in employee outsourcing, we currently have 11,000+ employees outsourced to our clients. We specialize in providing permanent and temporary staffing solutions for diverse nationalities, skill sets & domain expertise.