Banking Customer Experience Specialist | Upsell & Resolve

First Abu Dhabi Bank (FAB); Dubai; On-site; USD 8,000 - 17,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to join their dynamic team. In this role, you will provide exceptional service by addressing customer inquiries and resolving complaints, all while contributing to the growth of the business through upselling and lead generation. Your ability to analyze customer needs and recommend suitable products will be key to your success. This position offers a supportive environment where your contributions are recognized, and you can thrive in a culture that values diverse perspectives. If you are passionate about customer service and looking for a rewarding career, this opportunity is perfect for you.

Qualifications

• Excellent customer service skills and ability to handle complaints.
• Strong analytical skills to recommend products based on customer needs.

Responsibilities

• Provide customer service by attending to incoming calls and resolving complaints.
• Generate new leads and upsell FAB products while maintaining customer records.

Skills

Customer Service

Complaint Resolution

Communication Skills

Analytical Skills

Flexibility

Job description

An established industry player is seeking a dedicated customer service representative to join their dynamic team. In this role, you will provide exceptional service by addressing customer inquiries and resolving complaints, all while contributing to the growth of the business through upselling and lead generation. Your ability to analyze customer needs and recommend suitable products will be key to your success. This position offers a supportive environment where your contributions are recognized, and you can thrive in a culture that values diverse perspectives. If you are passionate about customer service and looking for a rewarding career, this opportunity is perfect for you.