Assistant Sales Manager

Marriott Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a customer service professional to enhance guest satisfaction and maximize revenue. Candidates should have at least 2 years of related experience and a high school diploma. This role involves assisting management, maintaining professional standards, and actively engaging with guests to meet their needs. The ideal candidate will possess strong communication skills and a commitment to teamwork.

Qualifications

• At least 2 years of related work experience.
• No supervisory experience is required.
• Ability to handle guest calls and requests professionally.

Responsibilities

• Assist management in training and motivating employees.
• Ensure adherence to company policies and maintain professional appearance.
• Handle guest interactions with appreciation and professionalism.
• Support team to reach common goals.

Skills

Customer service

Sales techniques

Professional communication

Team collaboration

Education

High school diploma or GED equivalent

Job description

Overview

Description: Contact appropriate individual or department (e.g. Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques to maximize revenue while maintaining guest loyalty to Marriott, including upselling. Determine and provide compliments/gifts for guests (e.g. rewards points, show tickets, gift certificates). Promote brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing, faxing).

Responsibilities

• Assist management in training and motivating employees; serve as a role model.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Monitor the performance of others to ensure adherence to quality expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, and pull and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

Required Experience

Manager

Marriott International is an equal opportunity employer and is committed to nondiscrimination on any protected basis such as disability and veteran status or other bases protected by applicable law.