Assistant Relationship Officer

ADIB; United Arab Emirates; On-site; AED 50,000 - 75,000; Full time

Job summary

A banking institution in the UAE is seeking an Assistant Relationship Officer to manage customer service requests and documentation. The ideal candidate will have 3-5 years of banking experience with strong analytical skills and a good understanding of customer service processes. Responsibilities include managing security documents, reviewing account documentation, and supporting Relationship Managers. This role is pivotal in ensuring customer satisfaction and compliance with banking policies.

Qualifications

• 3 - 5 years of banking experience with an emphasis on customer service.
• Hands-on experience in the area of Customer Service Unit.
• Good understanding of technological issues.

Responsibilities

• Manage security and availability documents for booking.
• Attend to customer service requests.
• Review and upload account opening documents.
• Follow up with customers for EMI payments.
• Prepare and check documentation for transactions.

Skills

Good communication skills

Customer service experience

Analytical ability

PC skills

Education

Bachelor's degree or equivalent

Job description

Assistant Relationship Officer-BBD (Outsourced) ADIB•United Arab Emirates

Key Accountabilities of the role

• Make sure the security and availment documents for the booking
• Manage housekeeping post booking of cases
• Attend service request received from the customers
• Review and upload account opening documents in CRM
• Follow up for the EMI payment with the customers
• Follow up on the utilization of the available limit for revolving customers
• Assisting staff to get the system access, IT equipment & Stationaries
• Maintain Asset movement and arranging any claims related to the business

KEY METRICS:

• Service: Fulfillment of customer request
• Revenue: Support Unit Head in achieving business target.
• Control: Submission of original security and post disbursal documents
• Prepare securities and ensure that all documentation follows all terms and conditions of Credit Approval, prior submitting to CAD.
• Assist RM by preparing availment and proactively coordinate with Business partner i.e. CAD, WFO, TFD, Legal, Sharia etc., as & when required.
• Assure proper handling of documents and check endorsements prior to delivery of trade documents as per ADIB’s policy and procedures, especially Trade policies to ensure smooth processing of transactions
• Prepare and upload mortgage, DDA (Direct debit authority) and perform UTC as applicable.
• Track, maintain and follow up with the RM for the existing and future deferrals.
• Ensure timely submission of commercial invoices, Bill of Lading, Bill of Entry and Delivery order post booking or availment.
• Follow up with customers for timely deposit in the ADIB or DDA accounts to service the EMI.
• Assist and support Relationship Managers “RM” for the customer request and queries.
• Assist RM for obtaining legal approval, RIM creation and activation of existing RIM.
• Monitor RM portfolio as and when requested by the RM by reviewing the changes in CBRB, pending post disbursal trade documents (for invoice finance) and customer’s monthly (installments) repayments.
• Maintain MIS for monthly approval, booking/availment, deferrals and post disbursement documents.
• Follow up with the RMs / Customers on the utilization of the available limit for revolving customers.

Ensure timely payment to the dealers and other partners

Specialist Skills / Technical Knowledge Required for this role:

A good communicator at Junior level

Hands-on experience in the area of Customer Service Unit.

Good understanding of technological issues with sound analytical ability and PC skills.

Product Knowledge

3 – 5 years of banking experience of which 3+ years’ experience in customer service, documentation and operations.