Assistant Manager, Business Relations (Finance)

The National Insurance Company – Daman; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading insurance provider in Abu Dhabi is seeking an experienced business analyst to liaise between departments, manage client relations, and improve service delivery. Applicants should have a minimum of five years' relevant experience, a degree in a related field, and strong proficiency in Oracle EBS. The ideal candidate will demonstrate excellent problem-solving skills and the ability to handle multiple projects in a fast-paced environment.

Qualifications

• Minimum 5 years of relevant experience.
• Prior consulting/business analysis experience is a must.
• Functional consultant experience in Oracle EBS and good knowledge in AP and AR modules.

Responsibilities

• Liaise between HIS and other business functions to assure effective delivery of existing services.
• Proactively communicate and collaborate with customers to analyze information needs.
• Log initiatives in JIRA and Confluence and keep the status up to date.

Skills

Project management

Agile methodologies

Customer service orientation

Problem solving

Stakeholder management

Education

Bachelor’s degree in business, IT/Computer Engineering or related fields

Tools

Oracle EBS

MS Office

Visio

BPMN

Job description

Role Purpose

• Liaise between HIS and other business functions to assure effective delivery of existing HIS services and functionality
• Build relationship with the process owners and business functions by developing a communication process to keep up to date on initiative and project status
• Solely responsible for a specific area e.g. end-to-end, cross departmental processes
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed: User story Business Case Business Requirements Document Use Cases Screen and Interface designs
• Prepare training material and provide training to train the trainers.
• Engage stakeholders in support of initiatives.
• Work independently with users to define concepts and under direction of the Account Managers
• Drive and challenge business units on their assumptions of how they will successfully execute their objectives.
• Work with project teams and business to develop user acceptance test criteria with the business during the solving phase.
• Participate/lead review and final sign off of functional specifications.
• Maintain business process map for key processes.
• Log initiatives in JIRA and Confluence and keep the status up to date.
• Continually provide application systems improvements, especially in cross-business processes
• Identify ways to increase adoption and customer satisfaction

Key Requirements and Qualifications

• Minimum 5 years of relevant experience
• Bachelor’s degree in business, IT/Computer Engineering or Finance or Human Resources Administration or Medicine or other related fields
• Prior consulting/business analysis experience is must.
• Functional consultant experience in Oracle EBS and good knowledge in AP and AR modules
• Proficiency in MS office (MS word, Excel, PowerPoint)
• Proficiency in process modelling tools such as Visio, BPMN

Skills and Competencies

• Strong understanding of project management and agile methodologies
• Ability to document and diagram use cases, systems & business processes.
• Strong level of customer service orientation and professionalism in all interactions
• Strong facilitation and presentation skills.
• Very good command of written and spoken English; Knowledge of Arabic language is an advantage
• Ability to handle multiple projects in a fast-paced environment.
• Effective communication and stakeholder management skills.
• Excellent problem solving and analytical skills.
• Good knowledge of health insurance concepts is added advantage