You will assist the Director of Food & Beverage driving the Food & Beverage team in all aspects from business planning and organizing to operations and administration. You will be responsible for achieving the highest customer satisfaction brand and quality standards as well as bringing creativity and variety to our food & beverage offering. You will manage the financial aspects of the department to achieve the budgeted revenues, profit, and food & beverage costs whilst maintaining food and beverage quality. You will maintain the team member performance and development at the superior level, grooming good to great and achieving the targeted team member satisfaction. You will work closely with the sales & catering, marketing, and banquet teams to maximize the business results.
Qualifications:
College Diploma in Hotel Management or related field
3 years in a managerial role within a luxury international Hotel brand.
Advanced diplomas or certifications in F&B operations, wine, spirits, or service excellence
Eye for detail to achieve operational excellence
Experience leading diverse teams and managing multiple outlets
Strong skills in training, motivating, and retaining talent.
Able to foster a culture of excellence, elegance, and personalization.
Deep understanding of luxury guest expectations. Familiarity with luxury branding, guest engagement strategies, and dining trends.
Ability to curate memorable dining experiences and manage VIP requests with discretion.
Skilled in personalizing service, anticipating needs, and resolving complaints gracefully.
Strong knowledge of revenue generation, upselling, and marketing strategies.
Data-driven decision-making using KPIs, guest feedback, and operational reports.