Application Support Engineer L1

Intertec Softwares; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company in Dubai is looking for an Application Support Engineer L1. This mid-level full-time role requires up to 6 years of support experience in a dynamic environment. Candidates should possess strong communication skills in Arabic and English and in-depth troubleshooting abilities. Responsibilities include ensuring professional user interactions and addressing issues effectively to enhance user satisfaction. Apply if you are passionate about delivering quality support and have experience in government services in the UAE.

Qualifications

• Minimum 3 years experience in similar support roles for government services in the UAE.
• In-depth understanding of medical and legal frameworks in UAE.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide accurate and empathetic communication with users.
• Help users understand issues and prevent future occurrences.
• Maintain high-quality interactions aligned with brand values.

Skills

Communication skills in Arabic and English

Troubleshooting skills

Empathy with applicants

Documentation and reporting habits

Job description

Company Overview

Intertec Softwares Pvt Ltd part of Intertec Systems is a leading IT services company headquartered in Dubai with a strong presence across the Middle East and India. We specialize in delivering digitalization IT service operations Hybrid IT smart assets IoT and cybersecurity solutions to clients in Retail Banking Insurance and Healthcare sectors. Renowned for our commitment to quality we hold MSP and ISO 9001 certifications.

Job Overview

We are seeking a proactive Application Support Engineer L1 to join our growing team in Dubai. This mid-level full-time position is ideal for candidates with up to 6 years of work experience passionate about delivering high-quality support for business applications in a dynamic client-focused environment at Intertec Softwares Pvt Ltd.

Qualifications and Skills

• Minimum 3 years experience providing similar or higher support for government services in the UAE.
• Excellent communication skills in both Arabic and English (written and verbal)
• In-depth troubleshooting skills (browser issues account access form validations).
• Ability to empathize with applicants while enforcing compliance and policies.
• Strong documentation and reporting habits.
• Basic and sufficient understanding of the medical pharmaceutical veterinary and agricultural domains and the relevant laws and regulation in the United Arab Emirates.

Roles and Responsibilities

Service Quality & User Guidance

• Ensure professional accurate and empathetic communication with all users.
• Help users understand not just how to fix an issue but why it occurred to prevent recurrence.
• Promote proper system use by explaining best practices in navigation naming and document preparation.

Customer Satisfaction & Public Image

• Always provide high-quality interactions with professionals
• The interactions with customers should always be aligned with EDE brand and service values.
• Utilize interactions with customers by formulating recommendations for policy clarification and UI improvements.