Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now

Amazon; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization that is shaping the future of grocery operations in the MENA region. As an ACES Specialist, you will play a pivotal role in driving process excellence within a dynamic team. Your expertise in continuous improvement and lean methodologies will empower you to optimize store operations and enhance customer experiences. Collaborate closely with various teams to implement effective solutions and foster a culture of innovation. This is an exciting opportunity to make a significant impact in a rapidly evolving business landscape.

Qualifications

• Experience in customer-facing environments, warehousing, logistics, or manufacturing.
• Knowledge of change management and continuous improvement methodologies.

Responsibilities

• Manage the UFG store improvement plan for optimal customer experience.
• Develop a culture of continuous improvement and facilitate Kaizen activities.
• Create data-driven arguments to identify root causes and implement solutions.

Skills

Continuous Improvement

Lean Thinking

Data Analysis

Communication Skills

Problem Solving

Education

Bachelor's Degree

Tools

MS Excel

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are seeking to hire an ACES Specialist UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations by providing teams with knowledge and tools to improve performance.

This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will create effective communication plans to provide visibility to all impacted teams to enable overall process alignment.

You should have experience in a similar role in Continuous Improvement. Your ability to influence through change while using data to drive decisions will ensure your success in this role.

Key job responsibilities

1. Manage the UFG store improvement plan to focus on the best customer experience at the lowest cost.
2. Develop a culture of continuous improvement and lean thinking.
3. Contribute to and facilitate Kaizen activities.
4. Help drive the implementation of Lean Standard Work and SOPs.
5. Train and support all levels in Kaizen activities.
6. Disseminate Lean Standard Work principles across teams.
7. Support and manage the UFG store implementation agenda.
8. Take ownership of the Leadership Steering Committee (LSC).
9. Coordinate and prioritize LSC process improvement activities and resources.
10. Lead daily GEMBA activities to identify and solve problems at the source.
11. Standardize processes to Amazon and MENA/ECCF benchmark standards.
12. Maintain strong relationships with Process Owners and store 3P stakeholders.
13. Create data-driven arguments to identify root causes and implement solutions, utilizing Kaizen PDCA and Six Sigma principles.

Qualifications:

• Bachelor's degree with experience in customer-facing environments, warehousing, logistics, or manufacturing.
• Strong communication skills (written and verbal).
• Proficiency in MS Excel.
• Ability to travel within the UAE.
• Knowledge of change management and continuous improvement methodologies.
• Experience in training and dissemination of improvement practices.

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Required Experience: Unclear Seniority