Agent, Front Office (Chinese speaker)

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality company in Dubai seeks a Front Office Agent (Chinese speaker) to provide exceptional customer service at Atlantis, The Palm. In this role, you will manage guest check-ins and check-outs, ensuring a smooth experience while attending to specific requests. Candidates should have a bachelor’s degree in Hospitality Management and a minimum of 2 years in a similar role. This position offers a competitive tax-free salary and various benefits, making it ideal for those passionate about a long-term career in hospitality.

Benefits

Generous food and beverage privileges

Discounted rates at all Kerzner properties

Comprehensive health insurance

Annual flights home

Life insurance

Incentive program

Qualifications

• Minimum of 2 years in Front Office, Receptionist, or Guest Service roles in luxury properties.
• Ability to converse in multiple languages like Russian, Arabic, Chinese, French, or German is advantageous.

Responsibilities

• Provide efficient solutions and services to all guests.
• Ensure smooth check-ins and check-outs.
• Process cashiering transactions promptly and correctly.

Skills

Customer service

Attention to detail

Excellent communication

Education

Bachelor’s degree in Hospitality Management

Tools

Hotel reservations system (Opera)

Job description

Agent, Front Office (Chinese speaker) (18143)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About The Role

Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? The Front Office Agent will be providing efficient solutions and services to all guests, offering information, and giving particular attention to all guests’ special requirements. The priority of this role will be to ensure all check-ins and check-outs run smoothly and that all cashiering transactions are processed promptly and correctly both during the day and night. Also, offering more personalized service by assisting the guests with their requests throughout their stay.

About You

If you have a bachelor’s degree in Hospitality Management or either Front Office experience with a minimum of 2 years and worked as a Receptionist, Agent in Front Office, or Guest Service Agent in a similar position within the luxury property. Familiar with hotel reservations system as Opera or similar. A successful applicant must demonstrate a true passion for service delivery and have excellent communication skills. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.