Za Retention Specialist New South Africa - Remote

Sporty Group; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading gaming company is seeking a Retention Specialist to manage and execute customer retention campaigns in South Africa. The ideal candidate will have a Bachelor's degree, over 2 years’ experience in retention or CRM, and strong analytical skills. This remote-first company offers competitive salaries, individual performance bonuses, and generous annual leave along with core working hours of 10am-3pm. An interest in the iGaming industry is preferred.

Benefits

20 days annual leave + public holidays

Competitive salary + performance bonuses

Top of the line equipment

Annual company retreats for networking

Qualifications

• Bachelor's degree in marketing, business, or a related field.
• 2+ years' experience in retention, CRM, or customer lifecycle management.
• Experience in the Online Casino or broader iGaming industry preferred.

Responsibilities

• Assist in planning and executing retention campaigns and promotional activities.
• Monitor key metrics (Retention, Reactivation, ROI) and prepare reports.
• Collaborate with internal product and analytics teams to improve retention tools.

Skills

Retention

Customer Lifecycle Management

Analytical Skills

Communication Skills

Fluent English

Education

Bachelor's degree in marketing, business, or a related field

Tools

Retention and marketing automation tools

Job description

As a Retention Specialist at Sporty, you'll play a hands‑on role in supporting the delivery of South Africa focused campaigns and promotions that drive customer engagement and loyalty locally.

You'll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets.

Working closely with product, analytics, and stakeholders, you'll provide operational support to keep campaigns running smoothly and effectively.

If you're interested, we encourage you to apply!

Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

What you'll be doing

Assist in planning and executing retention campaigns and promotional activities for existing & new users across the SA markets

Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimization

Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy

Help ensure regional offers and promotions are delivered on time and remain competitive

Coordinate with external partners on campaign execution and follow‑up tasks

Support personalization and automation initiatives by providing regional operational input

What you'll bring

Bachelor's degree in marketing, business, or a related field

2+ years' experience in retention, CRM, or customer lifecycle management

Experience in the Online Casino or broader iGaming industry is strongly preferred

Strong analytical skills and data‑driven mindset

Excellent communication skills, fluent in written and spoken English

Familiarity with retention and marketing automation tools is a plus

What's in it for you

Sporty is a remote first company in pursuit of sustainability

A competitive salary + individual performance based bonuses every quarter

20 days annual leave + public holidays

Our core working hours are 10am-3pm in your local time zone with flexibility outside of this

South African employment contract

Top of the line equipment

Annual company retreats to provide great internal networking opportunities

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