Workshop Service Manager - Boksburg

MoToRecuit; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A growing vehicle dealership is seeking a highly motivated Workshop Service Manager to lead a team and ensure operational excellence. This role focuses on customer satisfaction and profitability, requiring at least 6 years of service management experience. Key responsibilities include managing workshop activities, maintaining quality standards, and fostering strong customer relationships. The ideal candidate will possess a Red Seal Technician Certification and strong leadership skills. This opportunity offers R 25 000 per month, plus performance-based incentives and benefits.

Benefits

Performance-based Incentive

Provident Fund

Qualifications

• Minimum 6+ years of experience in workshop or service management, preferably in a dealership setting.
• Strong understanding of vehicle repair and maintenance processes.
• Clean Criminal record and medically fit.

Responsibilities

• Manage and lead a team of technicians and support staff to ensure optimal performance.
• Foster strong relationships with customers, addressing queries and resolving complaints.
• Plan, coordinate, and monitor workshop activities for productivity and profitability.

Skills

Leadership Skills

Customer Focus

Organizational Skills

Technical Knowledge

Communication and Relationship Management

Software Proficiency

Education

Matric or similar qualification

Red Seal Motor Technician (Trade Test Certificate)

Relevant technical or managerial qualification

Tools

CMS or similar dealer management system

MS Office

Job description

#DriveYourCareerForward and lead excellence as a Dealership Workshop Service Manager

Our client, a growing vehicle dealership is seeking a highly motivated and experienced Workshop Service Manager to oversee and manage the operations of their dealership service department.

Your next big move starts here - Apply now!

The role of the Workshop Service Manager is to excel in team leadership, customer satisfaction and operational efficiency and profitability, ensuring that the workshop delivers the very best customer service aligned to the brands standards.

Remuneration

R 25 000 performance-based Incentive – Benefits include Provident Fund.

Duties

• Leadership : Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.
• Customer Service : Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.
• Operations Management : Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
• Quality Control : Ensure all repairs and services meet manufacturer and dealership quality standards.
• Compliance : Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
• Reporting : Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
• Financial acumen : Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP.
• Inventory Management : Oversee parts and inventory control to prevent shortages or excess stock.
• Training and Development : Identify training needs and implement staff development programs to enhance team performance.

Requirements

• Matric or similar qualification
• Red Seal Motor Technician (Trade Test Certificate)
• Clean Criminal record
• Medically fit
• PC Literate – CMS or similar dealer management system knowledge a must
• Excellent communication and relationship management (OEM, Staff, Management)
• Reside on the East Rand
• Experience : Minimum 6+ years of experience in workshop or service management, preferably in a dealership setting.
• Qualifications : Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage. Only foreman or current workshop managers / Service Advisors to apply.
• Technical Knowledge : Strong understanding of vehicle repair and maintenance processes.
• Leadership Skills : Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.
• Customer Focus : Strong commitment to providing exceptional customer service.
• Organizational Skills : Ability to manage multiple priorities effectively in a fast-paced environment.
• Software Proficiency : Familiarity with MS Office, IAL / Evolve, CMS or similar CRM
• License : Valid driver’s license – not endorsed.