Web Lead Administrator

Zest Worx; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading service provider in Johannesburg is seeking a Web Lead Administrator to be the primary contact for incoming web leads. The ideal candidate should have strong customer service skills, a tertiary qualification beneficial, and at least 5 years of experience in a customer-facing role. Responsibilities include responding to leads with urgency, preparing quotes, and managing customer interactions. This role demands attention to detail and the ability to work under pressure.

Qualifications

• Minimum of 5 years’ experience in a customer facing role.
• Advanced computer literacy with strong Excel skills.
• Experience working in the service industry.

Responsibilities

• Respond with urgency to incoming leads.
• Prepare quotes and technical information.
• Follow up and close leads in a timely manner.

Skills

Customer service orientation

Effective communication

Attention to detail

Ability to work under pressure

Bilingual skills

Education

Matric

Tertiary qualification in Marketing / Administration / Finance

Tools

MS Office

Syspro or similar system

Salesforce

Job description

Web Lead Administrator required in Johannesburg.

The ideal candidate will be a customer service orientated individual who will be the primary contact for incoming web leads.

Duties & Responsibilities:

• Strong product knowledge
• Understand customer requirements
• Respond with urgency and accuracy to incoming leads
• Prepare quotes, technical information
• Track open leads
• Follow up and close leads within a reasonable time
• Effective handover
• Flag potential linkages to build customer loyalty
• Provide backup to internal sales
• Manage the company chat line

Desired Experience & Qualifications:

• Matric
• A relevant tertiary qualificaiton in Marketing / Administration / Finance would be beneficial
• Minimum of 5 years’ experience in a customer facing role
• Advanced computer literate – MS Office – strong Excel
• Syspro or similar system desirable
• Salesforce desirable
• Bilingual
• Detailed oriented
• Sense of urgency
• Pride in work
• Able to work under pressure and deal with difficult customers
• Honest
• High integrity
• Accurate data capturing
• Experience working in service industry