Vsat Field Service Representative - South Africa

Global Satcoms; Durban; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading satellite communication company is looking for a VSAT Field Service Representative to provide onsite technical support for installations and maintenance of satellite systems. The role includes troubleshooting RF and IP components and completing detailed maintenance reports. Candidates must possess the necessary certifications for offshore work, experience with VSAT platforms, and fluency in English. The position offers flexible working days and access to a training academy.

Benefits

Remote and flexible working days

Access to Global Satcoms Academy

Task-based and daily rate pay

Qualifications

• Experience working on VSAT platforms like iDirect and Comtech.
• Required certifications for offshore traveling.
• Fluency in English and knowledge of Asian local languages is a plus.

Responsibilities

• Install and configure communication equipment at customer locations.
• Diagnose and troubleshoot VSAT systems using specialized tools.
• Complete detailed maintenance and service reports.

Skills

Troubleshooting communication equipment

Interpreting technical drawings

Operating spectrum analyzers

Working with VSAT systems

Knowledge of RF and IP components

Tools

Spectrum analyzer

Multimeters

Data testers

Job description

The VSAT Field Service Representative ( Consultant Or Call-out Engineer) is responsible for providing onsite technical support to our projects via the installations, repair, and maintenance of terrestrial systems and satellite earth stations / VSAT / ESV terminals in both fixed and stabilized environments at our customer locations operating in South Africa / surrounding Countries.

Tasks

• Installation, configuration, testing, and troubleshooting communication equipment including satellite modems, transceivers, BUC's, LNB's, Fixed and Stabilised antennas (SeaTel, Kingsat, Sailor, KVH, Orbit, Intellian), and out-of-band management.
• Interpret technical drawings, service orders, circuit diagrams, part lists, and schematics to effectively understand and troubleshoot customer issues.
• Understand / Manipulate test equipment and tools required to diagnose VSAT systems including but not limited to spectrum analyzers, multimeters, data testers, hand tools, etc.
• Complete detailed written corrective maintenance, site survey, and preventative maintenance reports that are clear and grammatically correct in English upon completion of service activity.
• Troubleshoot RF and IP components of maritime VSAT / ESV systems using specialized software and test equipment.
• Interpret troubleshooting results and determine the best course of action to restore operability in the least time possible and most cost‑effective manner.
• Analyze the results of corrective actions to ensure systems, components and services are working satisfactorily.
• Maintain the proper up‑to‑date documents in order to travel on short notice.
• Meet all HSE requirements and certifications to perform job duties.
• Other duties as assigned.

Requirements

• Possess all required certifications for Offshore traveling as needed.
• Experience working on VSAT platforms, iDirect, Comtech, Newtec.
• Experience installing and troubleshooting both fixed and maritime VSAT / ESV systems (knowledge of Cobham and Intellian products preferred).
• The English language is required, and any other Asian local languages are plus.
• Have access to a Spectrum Analyser and Test Equipment as needed.

Benefits

• Remote and flexible working Days (Call Out)
• Have access to the Global Satcoms Academy
• Very good pay (Task based and Daily rate)