Vodacom Fixed Services : Field Workforce

Tower Group; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading telecommunications company is seeking a Sales Representative to promote Fixed products in Cape Town. The role involves engaging customers through door-to-door sales, managing relationships, and achieving sales targets while providing excellent support. Candidates should possess strong communication skills and sales experience, with a focus on customer education and retention.

Qualifications

• Ability to conduct community activations and on-the-ground campaigns.
• Strong interpersonal skills for customer relationship building.
• Experience in sales and customer onboarding processes.

Responsibilities

• Identify and engage potential customers to promote Fixed products.
• Conduct door-to-door sales and community activations.
• Build and maintain strong relationships with customers.

Skills

Customer engagement

Sales acumen

Communication

Relationship management

Job description

Sales and Market Penetration :

• Identify and engage potential customers in targeted areas to promote Fixed products (Fibre, FWA).
• Conduct door-to-door sales, community activations, and on-the-ground campaigns to showcase product benefits.
• Ensure clear demarcation between Direct Sales Teams and Business Partners Foot Soldiers to avoid overlap.

Customer Acquisition :

• Educate customers on the benefits of high-speed Fixed connectivity for personal use.
• Accurately complete sales application forms and obtain necessary customer documentation.
• Ensure a smooth onboarding process with clear communication and timelines, covering the entire sales cycle.

Relationship Management :

• Build and maintain strong relationships with customers and provide ongoing support to improve adoption of Fixed products, creating a presence in sales areas.
• Act as the point of contact for initial customer queries, installation updates, and troubleshooting guidance, supported by regional teams and head office.

Territory Coverage :

• Maximise customer reach in priority zones with high potential for Fixed product adoption.
• Provide daily/weekly market insights, including feedback on competitors' Fixed products, pricing, and customer preferences.

Feedback and Reporting :

• Track and report daily sales activities, including leads generated, conversions, and customer feedback.
• Submit accurate and timely sales reports for performance analysis as required.

Key Performance Indicators

• Percentage of sales targets achieved (monthly/quarterly).
• Territory Coverage and Engagement :
• Number of customer interactions per day/week in assigned areas.
• Number of homes reached or engaged through door-to-door campaigns (MDU).
• Daily – 40 interactions with potential clients.
• Daily – 15 leads obtained with clear interest and customer information for follow-up.
• Daily – 1 completed and submitted application.
• Number of Fixed product sales (e.g., Fibre or FWA activations) achieved per day/week/month.
• Ratio of leads generated to successful activations.
• Percentage of error-free applications submitted (Park Buckets Management).