Vice President

Believe Resourcing; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading operational solutions provider is seeking a Vice President to manage claims efficiently while maintaining high service standards. The ideal candidate must have proficiency in English and experience in international voice processes. Strong communication, multitasking abilities, and a customer service focus are essential. This role offers an opportunity to build a career within a dynamic environment, handling high transaction volumes and delivering exceptional customer experience.

Benefits

Dynamic, fast-paced environment

Supportive team atmosphere

Opportunities for career growth

Qualifications

• Previous international voice process experience is required.
• Ability to make timely decisions and escalate issues when necessary.
• Demonstrated commitment to achieving objectives.

Responsibilities

• Manage claims lifecycle and ensure accuracy of reserves and payments.
• Achieve assigned performance targets in accordance with SLAs.
• Maintain high transaction quality standards.

Skills

Proficiency in English

Strong verbal communication skills

Strong customer service focus

Excellent listening skills

Multitasking abilities

Tools

MS Office

Job description

Location: Cape Town
Salary: Competitive

About the Company

Our client is a leading organisation known for delivering high-quality operational solutions and supporting global customers with excellence. They are committed to strong service delivery, continuous improvement, and maintaining robust standards across all customer-facing functions.

Why Join Them

This is an excellent opportunity to build your career within a dynamic, fast-paced claims environment. You will be part of a supportive team, gain exposure to international processes, and play a critical role in delivering exceptional customer experience. If you enjoy problem-solving, communication, and working towards clear objectives, this role will give you the platform to grow and thrive.

About the Role

Our client is seeking a Vice President to ensure accurate, efficient handling of claims while meeting service level expectations. You’ll be responsible for managing inbound and outbound communication, maintaining quality and compliance, and ensuring claim costs and payments are controlled with precision. The role requires strong customer service skills, attention to detail, and the ability to make sound decisions while working to predefined targets.

Requirements and Responsibilities

Key Responsibilities

• Achieve assigned performance targets in line with Service Level Agreements.
• Maintain high-quality transaction standards within established parameters.
• Control claim costs effectively, ensuring leakage is minimised.
• Ensure accuracy of reserves and payments while managing the full lifecycle of each claim.
• Adhere strictly to company policies and procedures.
• Manage inbound and outbound calls alongside all written correspondence relating to claims.
• Prioritise customer satisfaction through rapport building, clear communication and timely resolution of concerns.
• Perform any additional essential tasks as directed by the supervisor.

Key Requirements

• Proficiency in English, with strong verbal communication skills.
• Previous international voice process experience.
• Strong computer navigation abilities and good working knowledge of MS Office.
• Solid understanding of relevant business concepts.
• Ability to make timely, appropriate decisions, knowing when to escalate or gather more information.
• Demonstrated commitment to achieving objectives and taking ownership of results.
• Comfortable handling high transaction volumes with consistent accuracy.
• Ability to balance quality, timeliness and productivity standards effectively.
• Demonstrates self-discipline, adaptability and strong result orientation.
• Excellent listening, comprehension, questioning and reasoning skills.
• Strong customer service focus and professional telephone etiquette.
• Ability to multitask, prioritise and manage daily workloads efficiently.