UX Researcher I

RELX; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading research and analytics company in South Africa is seeking a UX Researcher to conduct qualitative and quantitative research to drive user-centered design decisions. The ideal candidate will collaborate with cross-functional teams to uncover insights, employ familiarity with tools like Qualtrics and SurveyMonkey, and adapt to research frameworks. The role offers flexible working hours and numerous benefits including medical aid, retirement plans, and study leave to ensure a healthy work/life balance.

Benefits

Medical Aid

Retirement Plan

Modern family benefits

Study Leave

Qualifications

• Experience in UX Research or good placement experience in human factors.
• Experience with UX research methods like usability testing, interviews, and surveys.
• Understanding of researching nuances in different contexts.

Responsibilities

• Organise and execute user research.
• Work with stakeholders to align research with business needs.
• Explore data and combine various findings into coherent conclusions.
• Observe users to ensure product design meets expectations.

Skills

UX Research methods

Qualitative analysis

Quantitative analysis

Usability testing

Interviews

Tools

Qualtrics

SurveyMonkey

Job description

About the Role

We're looking for a UX Researcher with a strong foundation of core research methods and growing skills in both qualitative and quantitative analysis. You'll partner with cross-functional teams to uncover valuable insights, co‑lead problem exploration, and contribute to workshops and strategic. Candidates should be able to identify and apply research frameworks, navigate basic research operations and are familiar with tools like Qualtrics, SurveyMonkey or similar, and bring a drive to grow while contributing to inclusive, impactful user research.

Responsibilities

• Developing the ability to organise and execute research
• Working with stakeholders to understand research questions ensures that the research is aligned with business needs and objectives.
• Exploring data from analytics packages, customer insight or other sources to understand context of research work
• Combine different types of data into coherent findings and make recommendations
• Observing users and formulating relevant use cases helps in ensuring that the product design meets user expectations and requirements.
• Using data to focus research efforts and confirm key metrics to drive strategic decisions.

Requirements

• Experience in UX Research or early career candidates with good placement experience in human factors
• Have experience working with a subset of UX research methods, such as usability testing, interviews, surveys, card sorting, workshops, and more
• Have a demonstrable understanding of the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
• Have B2B or professional services background

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your well‑being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.