UX Copywriter & AI Conversation Designer

HelloKindred; Johannesburg; Hybrid; ZAR 300 000 - 400 000; Part time

Job summary

A staffing specialist firm is seeking a UX Copywriter & AI Conversation Designer to create exceptional digital product experiences through impactful language. This role requires a minimum of 3 years' experience in UX writing or content design and a degree in a relevant field. The ideal candidate will understand user behaviour, leveraging AI tools to enhance user interactions. Work setup is hybrid, and compensation is ZAR 300 - ZAR 360 hourly.

Qualifications

• Minimum 3 years of experience in UX writing, content design, or conversation design.
• Honours or Master’s degree preferred.
• Native or near-native English proficiency with exceptional editing and storytelling.

Responsibilities

• Write clear, concise, and user-centered copy for product interfaces.
• Map and optimise conversational flows for chatbots.
• Conduct content audits and usability reviews.

Skills

UX writing

Content design

AI-driven communication

Collaboration in cross-functional teams

Understanding of UX principles

Education

Degree in English, Linguistics, Journalism, or Communications

Tools

Figma

Generative AI tools (e.g., ChatGPT, Claude)

Job description

UX Copywriter & AI Conversation Designer

Contract

Department: Staffing

Anticipated Hours per Week: 40

Work Setup: Hybrid

Compensation: ZAR 300 - ZAR 360 - hourly

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length: December 2026

Work Set Up: Hybrid

Our client in the global professional services industry is looking for a UX Copywriter & AI Conversation Designer to shape exceptional digital product experiences through impactful language and interaction design. The role combines UX writing, content strategy, and AI-driven communication, crafting microcopy, conversation flows, and content frameworks that guide, reassure, and delight users at every touchpoint. This position suits a creative professional who understands user behaviour, designs content that feels intuitive and human, and leverages generative AI tools to deliver precise, context-aware interactions.

UX Writing & Microcopy

• Write clear, concise, and human-centred copy for product interfaces, including buttons, menus, onboarding flows, and error messages.
• Maintain a consistent brand voice while adapting tone to context and user needs.
• Simplify complex ideas into intuitive, user-friendly language.
• Develop content guidelines, tone-of-voice standards, and editorial frameworks that scale across multiple products.
• Collaborate with designers, developers, and product managers to integrate content into the design process.
• Use research, analytics, and user testing insights to make data-informed content decisions.

AI Prompt Engineering

• Write, test, and refine prompts for AI-powered features to ensure accurate, relevant, and brand-aligned responses.
• Map and optimise conversational flows for chatbots, virtual assistants, and other AI-driven interactions.
• Explore and apply emerging generative AI capabilities to enhance user experience.

Research & Iteration

• Conduct content audits and usability reviews to identify areas for improvement.
• Use insights from QA cycles, A/B tests, and live user sessions to refine copy and conversational design.

Minimum Qualifications

• Minimum 3 years of experience in UX writing, content design, or conversation design for digital products.
• Degree in English, Linguistics, Journalism, or Communications, or equivalent writing qualification. Honours or Master’s degree preferred.
• Native or near-native English proficiency with exceptional editing and storytelling ability.
• Strong understanding of UX principles, accessibility standards, and content usability.
• Experience working with generative AI tools (e.g., ChatGPT, Claude, Gemini) and crafting effective prompts.
• Skilled collaborator with experience working in agile, cross-functional teams.
• Familiarity with design tools such as Figma or equivalent.
• Experience optimising conversational AI for tone, inclusivity, and accuracy is a bonus.
• Knowledge of SEO and content performance metrics would be considered a bonus.
• Familiarity with localisation and content adaptation for global audiences is a plus.

Application Instructions

Please include with your application:

• Portfolio or samples showcasing UX writing, microcopy, or conversational design.
• (Optional) Examples of AI prompts that demonstrate your approach to achieving high-quality results.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.