Underwriting Ops & Skills Development Lead

Sanlam; Johannesburg; On-site; ZAR 500 000 - 800 000; Full time

Job summary

A leading financial services group is seeking a Technical Underwriting Support Manager in Johannesburg. This role focuses on ensuring the integrity of commercial underwriting practices while supporting development within Operations. Candidates should have a minimum of 10 years' insurance experience with an emphasis on commercial underwriting and demonstrable leadership capabilities. Strong MS Office skills, notably in Excel, and exceptional customer service orientation are essential. A supportive and growth-oriented work environment is offered.

Benefits

Opportunities for growth and development

Diverse and inclusive workplace

Qualifications

• Minimum of 10 years’ insurance industry experience with commercial underwriting exposure.
• Experience in developing skills or training programmes is advantageous.
• People management experience is advantageous.

Responsibilities

• Support the Operational Commercial Contact Centers.
• Define and maintain Commercial referral processes.
• Engage with stakeholders to identify skills requirements.

Skills

Commercial underwriting knowledge

Exceptional customer service orientation

Strong coaching and leadership skills

Excellent communication (verbal and written)

Education

NQF6 qualification preferred

Tools

MS Office (strong Excel skill)

AI applications (e.g., Copilot)

Job description

A leading financial services group is seeking a Technical Underwriting Support Manager in Johannesburg. This role focuses on ensuring the integrity of commercial underwriting practices while supporting development within Operations. Candidates should have a minimum of 10 years' insurance experience with an emphasis on commercial underwriting and demonstrable leadership capabilities. Strong MS Office skills, notably in Excel, and exceptional customer service orientation are essential. A supportive and growth-oriented work environment is offered.